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    Collections Officer - United Kingdom - Capital On Tap

    Capital On Tap
    Capital On Tap United Kingdom

    3 weeks ago

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    Description

    Collections Officer

    The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business. You'll be working from our Office in Cardiff and after training the role would be hybrid, 3 days in office and 2 days from home.

    Responsibilities

    • Responsible for outbound and inbound calls and emails, responding to a wide variety of customer's arrears issues and concerns quickly and professionally
    • Using your experience in collections and hardship/vulnerable customer circumstances, negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay
    • Preparing responsible settlements and arrangements that are affordable and sustainable for our customers as well as within our constantly evolving collections and recoveries strategies.
    • Undertake all collections activities in accordance with the required regulations including Treating Customers Fairly, the Consumer Credit Act, CONC as well as our internal company policies and guidelines

    What we are looking for

    • Collections experience ideally
    • Experience dealing with vulnerable customers
    • Working in a regulated environment
    • Someone able to dig deeper, ask questions and find the route cause of the problem
    • Resilience
    • Passion for the customer journey
    • Empathy

    What you'll get in return

    Starting salary £26,000
    Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
    Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
    Salary Sacrifice Pension Scheme up to 7% match
    28 days holiday (plus bank holidays) (pro rata)
    Annual Learning Budget
    Enhanced Parental Leave
    Cycle to Work Scheme
    Season Ticket Loan
    6 free therapy sessions per year
    Dog Friendly Offices
    Free drinks and snacks in our offices

    We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

    #J-18808-Ljbffr
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