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    Team Leader - Sheffield, United Kingdom - Sedgwick

    Sedgwick
    Sedgwick Sheffield, United Kingdom

    3 weeks ago

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    Description

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

    A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

    Great Place to Work

    Top 100 Most Loved Workplace

    Forbes Best-in-State Employer

    Team Leader

    The Role:

    A fantastic opportunity has arisen for a talented, enthusiastic and forward-thinking Team Leader to support our 24/7/365 Incident Response Team (IRT). This is a great opportunity for the right person looking to take the next step in their own career development, whilst supporting colleagues with theirs, and ensuring we continue to deliver the exceptional service expected of us.

    As a Team Leader, you`ll lead and manage our colleagues when dealing with claims and customer service-related circumstances. You will have responsibility for monitoring and supporting the technical development of your team. Utilising outputs from internal and external quality audits to ensure colleagues level of work produced is of the standard expected as well as assisting in maintaining delivery of client's service delivery targets.

    You will be able to motivate and supervise staff as well as coach, develop and appraise them. Your priority will be to lead your team to achieve a first-class customer service for all Clients, customers including policyholders, brokers and other teams within the business.

    Additionally, you`ll take an active role in the preparation of external client audits and collective ownership of actions post audit to address any service-related improvement activity. Interpreting and analysing management information will be second nature to you, so that you can highlight trends, hot spots and solutions are implemented where required. You`ll also have a part to play in Client management and customer management.

    Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance against the needs of a 24/7 365 contact centre operation. When you do spend time in our office, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues both face to face and over ever enhancing digital media.

    To be an effective team leader:

    You`ll already have experience of managing a successful team who handled a high volume of telephone and inbound customer contact. You`ll be a customer service champion and a true leader of people, as well as:

    Good level of education – at least to GCSE level or equivalent

    Experience in leading a busy high volume inbound contact management team within a contact centre or similar environment

    The ability to coach, lead, manage performance and motivate a team

    Excellent inter-personal skills

    Strong communication skills - both written and oral

    IT literacy

    As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills

    What will you get for this role?

    Competitive salary of depending on skills, experience and qualifications

    This role offers the opportunity to work flexibly, whether from office and/or home

    Healthcare scheme

    A Self Invested Personal Pension Scheme

    Holiday allowance of 25 days plus bank holidays

    Discounts on various products and services

    Employee assistance programme for employee wellbeing

    Life assurance

    Group Income Protection

    Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

    Working at Sedgwick

    Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

    We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

    Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

    Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

    #LI-HYBRID

    Sedgwick is an Equal Opportunity Employer.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

    R50095

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