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    Service Administrator - London, United Kingdom - ASSA ABLOY

    ASSA ABLOY
    ASSA ABLOY London, United Kingdom

    1 week ago

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    Description

    ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world.

    Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Self Storage for a Service Administrator.

    As part of ASSA ABLOY Global Solutions, the Self Storage business unit is a leader in access control and security for the self-storage industry with the largest volume of installations. PTI provides the most innovative, durable, and reliable security products available today, and offers a wide range of integrated security solutions, including cloud-based solutions, keypads, wired and wireless door alarms, mobile apps for both renters and facility staff, and powerful security software that integrates seamlessly with most management software on the market.

    What you will do...

    Working Hours

    08.00 – with 1-hour lunch break) Monday – Friday, 40 hours a week.

    Location : London, United Kingdom

    KEY DUTIES

    TELEPHONE ANSWERING

  • Be the first point of answer for all incoming telephone calls, projecting a friendly and efficient image
  • Liaise with customers: provide information and resolve queries
  • Provide information required by engineers e.g. details of next job

    • ADMINISTRATION

  • Assign jobs to engineers, taking account of geographical location and technical skills
  • Send customers maintenance agreement proposals and schedule in maintenance visits
  • Input data onto customer database and create job sheets
  • Produce all documents to a high standard of spelling, grammar and presentation
  • Maintain filing system, open incoming post and prepare outgoing post

    • GENERAL TASKS

  • Adhere to all health and safety requirements.
  • Participate in company meetings.
  • Perform any other duties that may be assigned on an as needed basis.

    • SKILLS/EXPERIENCE

  • Good interpersonal skills to liaise with customers and colleagues
  • Be able to produce basic documents in correct written English
  • Be competent with basic numeracy tasks
  • Competent with Microsoft office
  • Ability to stay calm and resolve problems
  • Must pass a security vetting check

    • PHYSICAL DEMANDS

    This role is typical office work. Our office is currently located on the first floor and the building has no lift.

    Application

    You can submit your application by clicking 'Apply Now'. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

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