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    Senior Customer Service Advisor - Edinburgh, United Kingdom - Bamford Contract Services

    Bamford Contract Services
    Bamford Contract Services Edinburgh, United Kingdom

    1 week ago

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    Description
    Senior CustomerService Advisor
    Edinburgh
    £22,000 - £24,000 plus bonus
    37.5 hours per week

    Our client, a student accommodation in the heart of Edinburgh, is seeking a CustomerExperience Advisor to lead and support their team.

    As a Senior Customer Experience Advisor, you will be the first point of contact for customers, providing a wide range of services.

    From the initial visit to booking a room, logging maintenance requests, or simply needing someone to talk to, you will ensure exceptional customer service at all times.

    Key Responsibilities
    Prioritise safety and welfare by strictly adhering to all relevant policies and processes in the organisation.

    Develop a thorough understanding of all statutory and legal responsibilities and ensure that colleagues are aware of the importance of these duties.

    Foster an environment where safety and welfare are never overlooked.
    Cultivate a culture where team members feel comfortable raising any concerns about the properties or practises.
    Adhere to GDPR guidelines and handle customer data with the utmost respect and confidentiality.
    Front of House
    Create a welcoming and effective front of house service.
    Handle customer enquiries through various channels, including email, website, telephone, and in person.
    Process customer payments with great attention to detail, following company policies and procedures.
    Receive and distribute post and courier deliveries, keeping customers updated accordingly.
    Experience & Events
    Plan and facilitate events for residents, including marketing, room setup, and takedown.
    Ensure all value-added services, such as refreshments and snacks, are well-maintained and available for customer use.
    Maintain common rooms and lounges, ensuring they are tidy and inviting for customer use.

    Benefits:
    Company pension
    On-site parking

    Experience:
    2 years of customer service experience (preferred)
    3 years of experience in student accommodation or hospitality (preferred)
    If you are looking for a role as a

    Senior Customer Experience Advisor,


    have previous experience in student accommodation or hospitality and are passionate about creating the best student experience, this could be the perfect role for you.

    If you would like to learn more, please contact Sarah Jane at Bamford Contract Services or apply online.

    TPBN1_UKTJ
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