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    Customer success manager - London, United Kingdom - Page Personnel Secretarial & Business Support

    Page Personnel Secretarial & Business Support
    Page Personnel Secretarial & Business Support London, United Kingdom

    1 week ago

    Page Personnel background
    permanent Sales
    Description

    We are seeking a dedicated Customer Success Manager to lead our Secretarial & Business Support team within the FMCG industry. The successful candidate will be responsible for ensuring the highest level of customer satisfaction and driving growth throughout our London-based team.

    Client Details

    This company is a well-established player in the FMCG industry with an employee base of over 500 individuals. With a presence in multiple locations, including London, they focus on providing top-quality consumer goods whilst maintaining a strong commitment to sustainability and ethical practices.

    Description

    • Leading the Secretarial & Business Support team to achieve strategic goals.
    • Implementing customer service strategies to increase customer satisfaction.
    • Analysing customer feedback and market trends to inform decision making.
    • Developing strong relationships with key customers to drive loyalty and growth.
    • Working closely with other departments to ensure a consistent customer experience.
    • Managing team performance and providing necessary training and development.
    • Maintaining knowledge of FMCG industry trends and practices.
    • Overseeing the creation and implementation of policies that enhance customer satisfaction.

    Profile

    A successful Customer Success Manager should have:

    • A degree in Business Management or a related field.
    • Experience in a leadership role within the Secretarial & Business Support department.
    • Strong knowledge of the FMCG industry.
    • Excellent customer service and relationship management skills.
    • Strong strategic and analytical thinking abilities.
    • Exceptional communication skills, both written and verbal.

    Job Offer

    • A competitive salary in the range of £38,200 to £40,000, plus benefits.
    • An inclusive and collaborative company culture.
    • Opportunities for professional development and growth.
    • Generous holiday leave package.
    • The chance to make a real impact within a leading FMCG company.

    If you are a driven and customer-focused individual looking to make a difference, we invite you to apply for the role of Customer Success Manager.

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