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    Business Incident - London, United Kingdom - Nationwide Building Society

    Nationwide Building Society
    Nationwide Building Society London, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description
    What you'll be doing

    As Business Incident & Exercising Consultant, you will be responsible for providing subject matter expertise for Society-wide Incident planning, response and exercising.

    Supporting senior managers, you will enable the right decisions to be made during an incident, taking into consideration customer and conduct risk.

    You will manage the development of a best-in-class crisis & business incident management service through the delivery of procedures, systems and policies that enable our teams, as well as supporting exercises and post incident/exercise reviews.

    In addition, you will play an active role in the co-ordination and response to incidents across the Nationwide Group whilst rostered on-call.

    About you You will have or be able to demonstrate:

    Business incident management experience as well as some meaningful operational resilience or end-to-end business continuity management, IT or risk background.

    Ideally (but not essentially), you are formally qualified, such as, BCI, ITIL Service Management, IRM or significant experience.
    Experience of developing plans and managing the projects required to bring them to life.
    Experience/awareness in risk management and risk identification.
    Good relationship management, influencing and core customer service skills.
    Good communication skills, with the ability to influence colleagues up to senior manager level.
    Resilience and high levels of motivation to self-start, as well as relishing a challenge.
    Capable of managing a range of issues across a technical and non-technical background.
    Ability to articulate and communicate incident impacts and issues and constraints to managers and colleagues.
    Awareness of Nationwide's business objectives and structure including a good working knowledge of customer impacts and conduct risks.

    Ability to think quickly under pressure, assimilate facts and make good critical decisions under pressureMinimum degree level or previous experience.

    Our Customer First behaviours are all about putting customers and members at the heart of how we work together.

    You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

    Say it straight
    • This is about being honest and direct with good intent and saying what needs to be said in the room.
    It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
    Push for better
    • This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

    Get it done
    • This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end to end outcome.
    We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually.

    So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.

    The extras you'll get There are all sorts of employee benefits available at Nationwide, including:

    A personal pension – if you put in % of your salary, we'll top up by a further %Up to days of paid volunteering a yearLife assurance worth x your salaryA great selection of additional benefits through our salary sacrifice schemeWellhub – Access to a range of free and paid options for health and wellness.

    Access to an annual performance related bonusAccess to training to help you develop and progress your career days holiday, pro rataWhat makes us different Nationwide is the world's largest building society.

    With over million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.

    As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.

    It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

    When you work at Nationwide, you can experience that difference for yourself.

    You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

    You'll also be joining us at an important time as we seek to reach more and more people in the UK.

    We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
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