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    Insight and Reporting Analyst - London, United Kingdom - BCT Resourcing

    BCT Resourcing
    BCT Resourcing London, United Kingdom

    1 week ago

    bct resourcing background
    Description
    Insight & Reporting Analyst
    London
    £45,000 per annum
    This is an exciting opportunity to join one of the UKs oldest and most reputable non-profit Housing Associations.

    This is an exciting opportunity for an experienced Insight & Reporting Analyst to really make a difference, through extracting meaningful insights, and creating recommendations from diverse data-sets.

    This role reports directly into the Director of Digital Services & Customer Contact, and plays a pivotal part in shaping continuous improvement and generating in-depth insights that can address systemic issues to reduce recurrence.

    As the Insight & Reporting Analyst for Contact Centre & Complaints, you will be responsible for meticulously collecting, analysing, and presenting resident-related data to support strategic decision-making and service enhancements.

    Youll also play a key role in understanding resident needs, monitoring trends, and identifying the root causes of complaints to improve overall service.


    Key Responsibilities:

    Data Gathering and Analysis:

    • Use advanced analytical techniques to extract insights from diverse datasets related to operations, resident demographics, and service delivery.
    • Identify patterns, trends, and correlations within data to uncover opportunities for enhancing resident experiences and operational efficiency.
    • Translate complex data findings into clear and concise narratives, making the insights accessible to stakeholders with varying levels of technical expertise

    Reporting and Presentation:

    • Prepare detailed reports that synthesise complex data into digestible formats, highlighting key findings and actionable recommendations.
    • Present findings and recommendations to senior management and cross-functional teams to drive informed discussions and consensus on strategic priorities.

    Continuous Improvement and Stakeholder Engagement:

    • Develop data-driven recommendations to improve resident satisfaction and achieve organisational objectives.
    • Engage with key stakeholders to inform continuous improvement efforts, providing guidance for informed decision-making based on data insights.
    • Stay updated on emerging data analysis techniques, tools, and industry best practices to continually enhance analytical capabilities and operational efficiency

    Skills, Experience, and Qualifications:

    • Strong analytical skills with the ability to interpret complex data-sets and extract actionable insights.
    • Experience in customer analytics and insights leading to service improvement.
    • Relevant qualifications in data-related fields are advantageous but not essential.
    • Excellent communication skills, both verbal and written, to convey technical concepts to non-technical stakeholders.
    • Experience in conducting root cause analysis and identifying failure demand for continuous improvement.
    • Proven experience in preparing detailed reports and presenting findings to senior management and cross-functional teams. If this sounds like you, then please apply directly We would love to hear from you. #J-18808-Ljbffr
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