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    Administrator - Cambridge, United Kingdom - Cambridgeshire and Peterborough NHS Foundation Trust

    Cambridgeshire and Peterborough NHS Foundation Trust
    Cambridgeshire and Peterborough NHS Foundation Trust Cambridge, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We are currently looking to recruit an enthusiastic and motivated full-time administrator, to provide administrative support for S3 Eating Disorders Ward, based at Addenbrookes Hospital.

    The post involves data inputting of patient information throughout the admission and discharge process, face to face and telephone contact with patients and clinical staff from trusts across the UK, composing letters and emails, and providing other general administration duties to support the wards daily tasks.

    If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for by supporting people with eating disorders then we want to hear from you.

    Main duties of the job

    The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.

    We will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.

    About us

    Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

    Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

    To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

    Job description

    Job responsibilities

    Please refer to the attached job description and person specification for full details of responsibilities.

  • Word processing of all forms of correspondence, reports and summaries that are required by the team.
  • Undertake diary management for clinicians and/or managers, as required.
  • Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
  • Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
  • Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
  • Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
  • Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
  • Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
  • Undertake training of new staff as directed by Line Manager and/or other managers.
  • Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
    • Person Specification

    Education / Qualifications

    Essential

  • Educated to GCE/GCSE standard
  • Good command of written English

    • Experience

    Essential

  • Experience of working in a busy and demanding office/customer facing environment
  • Experience of planning and organising own workload
  • Experience of supporting a multi-disciplinary team

    • Desirable

  • Previous experience of working in a NHS Office environment

    • Skills & Abilities

    Essential

  • Excellent customer care skills
  • Good IT skills (MS Office)
  • Ability to work under occasional pressure/stress

    • Knowledge & Understanding

    Essential

  • Clear understanding of confidentiality and the importance of maintaining confidentiality for patients

    • Other

    Essential

  • Ability to travel to other Trust sites, if required
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