- Lead the UK/I Customization team to deliver all co-pack related activities within I2M projects and re-work activity on time & in full, considering time, quality and costs across UK and Irish markets.
- Proactively manage team resourcing against pipeline and peak activity plans in volatile and fast paced Commercial environment.
- Act actively as a key partner to commercial stakeholder (sales, Marketing, PPOS) to provide cost effective CoPacking solution to stimulate business growth and enable BIC delivery
- Swiftly address supply/service issues relating to Customization activity. Understand root cause, identify solutions and implement remedial actions to ensure continuity of supply and prevent reoccurance.
- Drive continuous improvement of the co-pack display portfolio in collaboration with Packaging Suppliers and Procurement teams to support growth, deliver savings & achieve harmonization targets; as a minimum, maintain existing 80% harmonization level for co-pack display.
- Drive business understanding of & discipline to Co-pack process & program - work with key stakeholders (PCM, & Co-pack Operations Manager, & Category Planning) to deliver program governance & identify/deliver process improvements.
- Support the relationship with strategic 3PL co-pack suppliers to ensure best for business solutions (displays & non-displays).
- Identify & drive productivity initiatives to support delivery of UK/I annual Productivity targets and beyond.
- Represent Co-pack & CS&L agendas in UK/I i2m core meetings.
- Coach & support a team of 6 direct reports.
- Support T2 and T3 packaging development responsibilities, driving BIC offer against business and customer needs.
- Ensure comprehensive process and documentation compliance to Quality and Audit standards.
- Temporarily coach and manage in addition Nordics Customization team and projects until full re-organization implementation in Oct '24 (2 Nordics FTE).
- Project management experience essential to provide support and direction to project management team.
- Supply Chain / CS&L experience an advantage.
- Commercial experience / stakeholders management an advantage
- Packaging technical knowledge an advantage.
- Line management experience an advantage.
-
Customer Service Manager
4 weeks ago
Bell Cornwall Recruitment Birmingham, United Kingdom**Customer Service Manager** · **Birmingham** · **£30,000 - £35,000** · **If you're an experienced Customer Service Manager, this could be the ideal role for you** · Bell Cornwall Recruitment have a fabulous opportunity for an experienced Customer Service Manager, to join a growi ...
-
Customer Experience Manager
3 weeks ago
Gleeson Recruitment Group Birmingham, United Kingdom**Customer Experience Manager** · Birmingham · Full Time - Monday · Would you like to be part of a strong leadership team? · Are you passionate about streamlining processes, implementing new ideas of working and customer care? · Gleeson Recruitment Group are recruiting for a Cust ...
-
Customer Service Manager
3 weeks ago
Bell Cornwall Recruitment Birmingham, United Kingdom**Customer Service Manager** · **Duddeston, Birmingham** · **£30,000-£35,000** · Bell Cornwall Recruitment have a new and exciting opportunity for an experienced Customer Service Manager to join a high end furniture company. · Roles and responsibilities include but are not limite ...
-
Trainer in Management, Customer Service
3 weeks ago
S Knights Recruitment Birmingham, United Kingdom**Salary: £28,000 - £32,000** · **Ref: SM4097** · S Knights Recruitment is a specialist Employability & Skills Recruitment Agency. We recruit for Colleges and Training Providers across the UK. · **Intro**: · **Role and Responsibilities**: · As a Trainer in Management, Customer se ...
-
Customer Service Manager
2 weeks ago
Kelly Services West Midlands (Region), United Kingdom**_Are you an experienced Customer Service Manager?_** · **_Do you have a strong background in Export and Shipping?_** · My client, based in Sandwell are seeking an experienced Customer Service Manager to join their team on a permanent basis. · A competitive salary is on offer; n ...
-
Customer Service Operations Manager
3 weeks ago
Cactus Search West Midlands (Region), United KingdomWe are currently supporting a fantastic Financial Service client in the West Midlands with the recruitment of an **Customer Service Operations Manager** to lead & support their support & service environment. · This is an important role for our client, if successful in this role y ...
-
Customer Services Manager
3 weeks ago
Marketplace Group West Bromwich, United KingdomOne of the UK's largest independent manufacturers of Speciality Organic Chemicals is seeking an experienced Customer Services Manager. · **About the role**: · - Extensive experience in customer account management is required with good communication skills to interact with our glo ...
-
Customer Collaboration Manager
1 week ago
Mondelēz International Birmingham, United Kingdom Full timeDescription · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It Possible. · The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our cu ...
-
Customer Service Manager
3 days ago
Neve Jewels Group Birmingham, United KingdomJob Title: Customer Service Manager · Company: Neve Jewels Ltd. · Location: Birmingham · About Us: · The Neve Jewels Group is well known for its three brands (Diamonds Factory, Austen & Blake and Sacet) a renowned and rapidly growing jewellery group that embodies timeless elegan ...
-
Customer Contact Manager
3 weeks ago
OCS Group Birmingham, United Kingdom Full timeAbout The RoleTo manage a small customer service team, carrying out a variety of Customer Service roles including - · Visitor Reception · Switchboard Phone Lines · Customer Feedback Handling · Information and Query handling - email. · Welcome Desks · You will be seen as an expert ...
-
Customer Service Manager
1 week ago
XC Trains Limited Birmingham, United Kingdom Full timeCustomer Service Manager – Birmingham · CrossCountry Trains are seeking to recruit an experienced Customer Service Manager to join their team in Birmingham. · The successful applicant will have responsibility for the management and leadership of customer service teams throughout ...
-
Customer Insight Manager
2 weeks ago
Harnham - Data & Analytics Recruitment Birmingham, United Kingdom permanentCUSTOMER INSIGHT MANAGER · SOLIHULL (hybrid) · £45,000 - £55,000 + benefits · Bring your SQL and customer insight skills to support this leading financial services company Being able to work across the business and use data and insights to make changes across the business, this i ...
-
Customer Service Manager
2 weeks ago
Workforce Staffing Ltd Birmingham, United Kingdom Full timeCustomer Service Manager · Central Birmingham · 40 hours (can include weekends and weekdays) - Hours range between 08:00-17:30. · £34,000-£38,000 D.O.E. · We're currently supporting our client, a rapidly expanding company based in Central Birmingham, with retail stores across the ...
-
Customer Insight Manager
2 weeks ago
Harnham - Data & Analytics Recruitment Birmingham, United Kingdom permanentCustomer Insight Manager · Solihull, 2 days a week on-site · Up to £55,000 plus good benefits · The Company: · Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insig ...
-
Customer Analytics Manager
3 weeks ago
Harnham birmingham, United KingdomCUSTOMER ANALYTICS MANAGER · BIRMINGHAM · £45,000 – 55,000 · Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights · THE COMPANY · Financial s ...
-
Customer Liaison Manager
2 weeks ago
Avant Homes Birmingham, United KingdomThe Role · Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience? · If the answer is yes, then look no further, your next career could be with us · Joining our team as our Customer Liaison Mana ...
-
Customer Advocacy Manager
2 weeks ago
Autodesk Birmingham, United Kingdom UndefinedPosition Overview · Interested in shaping the future of smart product development? Are you passionate and energised by working closely with customers? If so, this is the role for you · You will bring insights and experiences from the market back into our development process to he ...
-
Customer Experience Manager
1 week ago
SCC Birmingham, United Kingdom PermanentContract Type · : Permanent Salary Package: Competitive plus car allowance/company car large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year · Hours: am – pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours ...
-
Customer Advocacy Manager
3 weeks ago
Autodesk Birmingham, United Kingdom Full timePosition Overview · Interested in shaping the future of smart product development? Are you passionate and energised by working closely with customers? If so, this is the role for you · You will bring insights and experiences from the market back into our development process to h ...
-
Customer Contact Manager
3 weeks ago
OCS Group Birmingham, United Kingdom Permanent Full timeTo manage a small customer service team at the The NEC Group Venues carrying out a variety of Customer Service roles including - · Visitor Reception · Switchboard Phone Lines · Customer Feedback Handling · Information and Query handling – email. · Welcome Desks at NEC and ICC ...
Manager, UK Customization - Birmingham, United Kingdom - Mondelēz International
Description
Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Purpose of the Role
The UK/I Customization team is responsible for the development of all co-packing activities for UK and Irish markets. Through a team of 6 direct reports, this role is responsible for delivering co-pack SKU development, driving harmonization across structures, processes & suppliers across all category portfolios and generating / implementing continuous improvement and productivity opportunities across the portfolio.
Main Responsibilities
Qualifications : Candidate requirements
Salary/Job Grade: SG11
More about this role
Work schedule: 100%
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
No Relocation support availableBusiness Unit Summary
At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularCustomization & Co-packingCustomer Service & Logistics
Manager, UK Customization professionals in Birmingham
-
Anna Siejko
Senior Executive Officer/owner of small business
-
Geraint Green
Accountant
-
Ali Arshad
Graduate
-
Moneypex UK
Top Practice Manager Software in UK
-
Vignesh Narendran
Data Engineer
-
Chris Byaruhanga
Pavement/Asset Engineer