CSSNA Aftermarket Sales Account Manager - Bristol, United Kingdom - Cummins Inc.

Description

CSSNA Aftermarket Sales Account Manager Bristol , Pennsylvania

Work Type: Hybrid - Potential for Partial Remote

Relocation Package: Ineligible

Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

CSSNA Aftermarket Sales Account Manager

Description

CSSNA Aftermarket Account Manager

We are looking for a talented CSSNA Aftermarket Account Manager to join our team specializing in Sales for our CSSNA On-Highway Business Segment in Philadelphia, PA / your remote home office.

In this role, you will make an impact in the following ways:

Responsible for managing the relationship and business strategies for less complex accounts (regional, single business unit, internal, etc.).

May have responsibility for larger, more complex accounts when paired with a more senior account manager.

Responsibilities include selling the organization's products to assigned business customers to achieve sales goals, expanding existing customer relationships and executing account sales plans in support of business strategy.

Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy.

Supports growth or new business opportunities and cost initiatives.

Extends and expands sale of products and services to existing clients.

Leads, manages and coordinates communication and interfaces with the customer at appropriate levels.

Negotiates and implements contracts with accounts as authorized.

Manages production and distribution issues associated with accounts.

Responsible for establishing and maintaining positive customer relations.

Acts as a champion for the voice of the customer within the business.

Supports account strategy and works with key stakeholders in the business to achieve optimum results.

Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data.

Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer.

Drives cross business unit account development in support of account strategy.

Skills

Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.

Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.

Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information

Developing Account Strategy - Determines current status of account in terms of relationship, financial, product competitiveness, barriers, quality, and service and defining desired future state by balancing customer requirements and business capabilities in order to define achievable targets aligned with the business strategy.

Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.

Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.

Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities; accordingly, as applicable coach's sellers in order to achieve sales objectives.

Articulating Value Proposition - Interprets internal and external customer needs based on relevant application; explains and demonstrates products, solutions, and services to distinguish strengths and weaknesses to meet customer's specific needs to differentiate against competition.

Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders across functions to achieve business targets.

Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Education, Licenses, Certifications

College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Significant level of relevant work experience, including previous customer and/or product experience required. Purchasing/commercial contract negotiation preferred.

Critical Needs:

Self-Motivated - This role is accountable for a specific area of responsibility and a book of business. It's critical a candidate have experience(s) where they can demonstrate self-discipline including customer call prioritizing, scheduling and route optimization.

Strong Communication Skills - Written, listening, speaking and presentation. Solid verbal and interpersonal skills including the ability to interface at all levels within an organization. The ideal candidate would show confidence in this area and have a history of relatable experiences at various levels in an organization.

Customer Focused - foundational to develop customer loyalty and trust. We strive to put our customers first in all we do, working to enhance customer satisfaction, resolving issues with a sense of urgency and building strong customer relationships.

Solutions minded - we are looking for individuals who demonstrate resourcefulness in finding solutions to problems, externally and internally. It's also about striving to consistently create positive experiences/solutions for our customers to develop long-term rapport and loyalty.

Conflict resolution skills - we are looking for individuals who can actively listen and objectively provide feedback/guidance to our customers in times of conflict. This requires a great deal of emotional intelligence and self-awareness.

Organizational savvy - good stewards of our brand, resources and leadership behaviors.

Ability to adhere to and model ethical behavior and support the Right Environment

This role should be located in [Greater Philadelphia]. Other locations may be considered at manager discretion.

Compensation and Benefits

Base salary rate commensurate with experience, range: $77,300-$104,800. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job SALES

Primary Location United States-Pennsylvania-Philadelphia-US, PA, Bristol, Cummins PowerSystems Philadelphia

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 22, 2024, 11:00:00 PM

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

This position may require licensing for compliance with export controls or sanctions regulations.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit to know your rights on workplace discrimination.

BENEFITS
OVERVIEW

Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

FINANCIAL WELLNESS

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

HEALTH & WELLNESS

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

CONTINUING EDUCATION

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

PAID INCENTIVE

You will receive annual merit and profit sharing based on individual and company performance.

DIVERSITY & INCLUSION

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

WORK-LIFE FLEXIBILITY

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

EVERY EMPLOYEE, EVERY COMMUNITY

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

DEVELOPMENT
AND GROWTH

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit