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    Customer Service Manager - Glasgow, United Kingdom - Proprec

    Proprec
    Proprec Glasgow, United Kingdom

    3 weeks ago

    Default job background
    Description


    This local luxury business services company is looking for a talented and professional Sales Customer Service Manager to join their team.

    Monday – Friday position in Glasgow with base salary up to £35k plus commission for renewals andnew sales*What's in it for you as Sales Customer Service Manager?Competitive commission and extensive benefits packageThrive in a dynamic, expanding company environmentAccess support for your ongoing professional growthEnjoy the upscale ambiance of our workspace*What will you be doing as Sales Customer Service Manager?Partner with the General Manager to uphold top-tier operational standardsLead Reception staff, providing training, conducting evaluations, and managing schedulesExpertly handle customer inquiries and concerns with finesse and professionalismEnsure our facility maintains its prestigious 5-star status through impeccable maintenanceForge strong, positive relationships with clients, understanding their unique needsAddress IT/Telecom issues promptly, maintaining comprehensive records for swift resolutionsMaintain strict oversight of housekeeping to ensure consistently high standardsShowcase our facility to potential clients through engaging and informative tours*What experience are we looking for in a Sales Customer Service Manager?Possess a minimum of 2 years' experience in delivering exceptional customer serviceProven track record in staff management, training, and developmentFamiliarity with managing commercial properties and addressing maintenance concernsExceptional communication skills, both written and verbalProficient in basic IT/Telephony troubleshooting with a willingness to adapt to new systemsHighly organised with exceptional time management skillsDriven by sales targets and adept at strategic sales planningSkilled negotiator with a knack for closing dealsEffective team leader with a focus on fostering growth and developmentNatural networker with a talent for building and maintaining client relationshipsComfortable navigating diverse environments with diplomacy and cultural sensitivityCommercially savvy with a resilient and dynamic approach to challengesDemonstrates discretion and empathy in addressing staff and client needsSelf-assured and motivated, excelling in high-pressure situationsProactive, detail-oriented, and resourceful in problem-solving*If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Sales Customer Service Manager role is for you.

    Please apply online with your CV todayINDHS
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