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Sparkhill

    Intensive Housing Management Officer - Sparkhill, West Midlands, United Kingdom - Kingston Noble

    Kingston Noble
    Kingston Noble Sparkhill, West Midlands, United Kingdom

    2 weeks ago

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    Description

    Location: Highgate
    Hours: 37.5 hours per week

    Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.

    Key Responsibilities:

    1. Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
    2. Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
    3. Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
    4. Allocation Procedures: Assist in managing the schemes' allocation procedures.
    5. Health and Safety: Ensure properties meet health and safety standards.
    6. Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
    7. Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
    8. Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.
    9. Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.
    10. Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.
    11. Community Links: Work with colleagues to maintain good relations with the local neighbourhood.
    12. Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.
    13. Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.
    About You:
    • Legislation Knowledge: Understanding of legislation regarding Supporting People.
    • Client Experience: Experience working with a diverse range of vulnerable clients.
    • Record-Keeping: Ability to maintain accurate and compliant records.
    • Housing Management: Proven experience in housing management duties.
    • Agency Liaison: Experience liaising with agencies and partner organizations.
    • Reliability: Reliable and punctual.
    • Confidentiality: Ability to maintain confidentiality.
    • Initiative: Demonstrated use of initiative.
    • Flexibility: Flexible and adaptable to changing needs.
    • Creativity: Creative problem-solving skills.
    • Interpersonal Skills: Strong interpersonal skills.
    • Communication: Excellent communication skills.
    • Professional Integrity: High level of professional integrity.
    • Person-Centred Approach: Commitment to a person-centred approach.
    • Accuracy: Attention to detail and accuracy.
    • Methodical: Methodical and organized in your work.
    If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you
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