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    Associate Director - London, United Kingdom - Mace

    Mace
    Mace London, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

    Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

    Our values shape the way we consult and define the people we want to join us on our journey, they are:

  • Safety first - Going home safe and well
  • Client focus - Deliver on our promise
  • Integrity - Always do the right thing
  • Create opportunity - For our people to excel

    • About the role

    You will work closely with the global and hub stakeholder services directors to lead delivery of relevant functions including stakeholder management, communications, consents, and interface management to support commissions. You will provide leadership and guidance for others within the Stakeholder Centre of Excellence and the wider Mace business (e.g. other Hubs, centres of excellence) as required.

    The Stakeholder Centre of Excellence provides integral support to sectors and regions, ensures standards meet demand, and is accountable for developing career pathways and providing training to people within the community, driving knowledge share and thought leadership.

    You'll be responsible for:

  • Developing effective stakeholder management, communications, consents and interface management strategies.
  • Building strong relationships with key external stakeholders at all levels.
  • Leading the delivery of high performing stakeholder services teams on assigned commission(s).
  • Supporting the hub PMO and Planning Director with resourcing and recruitment for assigned commission(s).
  • Being accountable for stakeholder services performance on assigned commission(s).
  • Managing and directing clients, consultants, contractors, and project teams on all stakeholder services matters.
  • Being a trusted advisor to and building strong professional relationships with Client organisations.
  • Acting as the stakeholder services subject matter expert on assigned commission(s).
  • Leading and directing the stakeholder services team in the administration of all related processes including managing risks, working to achieve key objectives and escalating issues.
  • Ensuring all activities are carried out in line with the Mace control centre, client requirements and key legislation.
  • Providing line management to more junior resources and other staff as required.
  • Utilising expertise to mentor and support the career development of junior members of the stakeholder services team.
  • Innovating and aligning with industry best practice to ensure continued service excellence.

    • You'll need to have:

  • Significant experience of effective leadership across the stakeholder services functions (stakeholder management, communications, consents, interface management).
  • Extensive knowledge of functional best practices, processes and current trends on significant infrastructure projects.
  • Ability to manage activities with uncertainty or ambiguity, providing effective consultancy to clients and other key stakeholders to drive outcome(s).
  • Significant experience of setting up effective stakeholder management, communications, consents and interface management frameworks/strategies.
  • Expert knowledge of relevant methodologies, processes, tools, techniques and software.
  • Strong understanding of infrastructure or construction projects, and the dependencies and interfaces within the project lifecycle.
  • Deep domain knowledge of providing leadership in multiple sectors (eg transport, utilities, public sector).
  • At least 10 yrs experience or equivalent as a stakeholder services leader, delivering a range of significant programmes or projects.

    • Professional competencies

  • Strong interpersonal skills and ability to form working relationships with stakeholders at all levels.
  • Ability to collaborate with and influence others.
  • Proven ability to articulate complex information and ideas for a non-technical audience.
  • Ability to manage, influence and negotiate with senior stakeholders and key decision makers (including C-suite).
  • Strong attention to detail and the ability to 'deep dive' into topics.
  • Ability to solve challenging problems.

    • Leadership competencies

  • Mace Behaviours (Curious, Collaborators, Contributors, Champions) - leads by example and could be a Mace Behaviours Champion.
  • Commercial acumen in relation to business development and bids/winning work.
  • Advanced communication and engagement skills.
  • Develops internal connections, working in collaboration with peers and team members across the business.
  • Builds and leads a high performing team, identifying, developing and coaching talented individuals.
  • Effective leadership and influencing skills.
  • Ability to manage challenging behaviours, relationships and still secure a positive outcome.
  • Ability to manage multiple competing priorities.
  • Resilient/robust in the face of challenging situations, clients, personalities.
  • Self awareness - good knowledge of own weaknesses and when to ask for help.
  • Self-help - knows when to escalate something and when to work it out themselves.
  • Flexible, pragmatic and adaptable but also knows when to fight their corner.

    • You'll also have:

  • Understanding of UK central government, local government and parliamentary ways of working.
  • Understanding of key consenting mechanisms in the UK, such as town and county planning act, or development consent orders.
  • Practical application, and understanding of the opportunities related to intelligent reporting, CRM/SRM and other tools.
  • Experience of working client side as well as consultancy.
  • Relevant university degree (e.g. Communications or Politics) or equivalent.
  • Chartered (or equivalent) membership of relevant professional institution(s) e.g. Chartered Institute of Public Relations or Royal Town Planning Institute.

    • Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

    We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

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