Jobs
>
Customer Service Representative
>
Edinburgh

    Customer Service Representative - Edinburgh, United Kingdom - Diligenta

    Diligenta
    Diligenta Edinburgh, United Kingdom

    3 weeks ago

    Default job background
    Description

    Customer Service Representative - Edinburgh Standard Life

    Salary: From £21500-£23000

    Customer Service Representative - Edinburgh Standard Life

    Between £21,500 - £23,000 per year

    Monday-Friday, 9am-5pm, 35 hours per week

    Hybrid remote - Combination of work from home and in office

    Standard Life House, Edinburgh, EH1 2DH

    Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

    Summary of the role:

  • Due to our growth with our new partnership with Standard Life, we will be recruiting multiple Customer Service Representatives each month throughout the year.
  • We are based in Standard Life House in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
  • We offer a hybrid working environment combining office based and working from home after the initial onsite training.
  • Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
  • Flexible hours are available to suit your availability, work life balance and wellbeing.
  • Salary for the role is up to £23,000 per annum, based on skills and experience.

    • Benefits:

  • We offer 31 days holiday (including bank holidays).
  • Eligibility for an annual discretionary bonus scheme.
  • A contributory company pension scheme.
  • Excellent employee wellbeing and assistance support programmes.
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services.
  • Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

    • What you'll be doing:

    Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

    What we're looking for:

  • Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
  • Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
  • Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
  • Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
  • Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

    • About Diligenta

    Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers (nearly 1 in 4 of the UK population). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

    Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

    If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

  • Tate

    Customer Service Representative

    3 weeks ago

    Tate Edinburgh, United Kingdom

    Tate Recruitment are working in partnership with Diligenta and are recruiting for talented Customer Service Representatives to join their organisation in Edinburgh.Standard Life, now part of Diligenta is a UK based FCA regulated subsidiary of Tate Consultancy Services (TCS), and ...

  • Touch Point Grp

    Customer Service Representative

    3 weeks ago

    Touch Point Grp Edinburgh, United Kingdom

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. · **Duties**: · - Answer incoming customer inquiries in person · - Provide ...

  • The Eight Group Ltd

    Customer Service Representative

    3 weeks ago

    The Eight Group Ltd Edinburgh, United Kingdom

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. · **Responsibilitie ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom Part time

    **Customer Service Representative - Part Time** Up to £23,000 per year (Pro rata)** · **Part-time contracts available**: · - **Mon-Fri 10am-4pm**: · - **Mon-Thu 9am-5pm**: · - **Tue-Fri 9am-5pm**: · - **Mon, Tue, Thu, Fri 9am-5pm** · **Hybrid remote** · **Standard Life House, Edi ...

  • Diligenta

    Customer Service Representative

    1 week ago

    Diligenta Edinburgh, United Kingdom Part time

    **Customer Service Representative - Edinburgh** Starting at £21,500 pro rata** · **16 hours per week minimum, any hours Monday to Friday, between 9am-5pm (minimum shift length 3 hours)** · **Fountainbridge, Edinburgh, EH3 9PE** · Are you looking for a rewarding part time role tha ...

  • Sanderson Recruitment Plc

    Customer Service Representative

    2 weeks ago

    Sanderson Recruitment Plc Edinburgh, United Kingdom

    Sanderson are partnering with a market leading financial services company who are looking for motivated and dynamic customer service representatives to join one of the most essential teams across the whole business. · Role Responsibilities: · - Handle inbound phone conversations ...

  • Diligenta

    Customer Service Representative

    3 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Salary**: From £21500-£23000 · **Customer Service Representative - Edinburgh**: · At Diligenta, **providing an excellent customer experience is at the heart of everything we do** so you will not be surprised to know we also believe that providing an excellent employee experienc ...

  • Sanderson Recruitment Plc

    Customer Service Representative

    1 week ago

    Sanderson Recruitment Plc Edinburgh, United Kingdom

    **Customer Service Representative (Back of office/Front of office) - 1**st** line support** · **Salary**:Up to £23,000 (dependant on experience) · **Location**: Edinburgh City Centre **EH1 2DH **- accessible by train, bus, and parking available · **Working hours**: Monday to Frid ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Customer Service Representative - Edinburgh Lloyds Banking Group** Starting at £21,500 per year** · **Mon-Friday, 9am-5pm** · **Fountainbridge, Edinburgh, EH3 9PE** · Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & P ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Customer Service Representative - Edinburgh Standard Life** Up to £23,000 per year** · **Monday-Friday, 9am-5pm** · **Hybrid remote - Combination of work from home and in office** · **Standard Life House, Edinburgh, EH1 2DH** · Here at Diligenta, we are proud to be the single l ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Salary**: From £23000-£23000 · **Customer Service Representative - Edinburgh Standard Life**: · **Up to £23,000 per year** · **Monday-Friday, 9am-5pm** · **Hybrid remote - Combination of work from home and in office** · **Standard Life House, Edinburgh, EH1 2DH** · Here at Dili ...

  • ENVISION AGENCY LTD

    Customer Service Representative

    1 week ago

    ENVISION AGENCY LTD Edinburgh, United Kingdom

    **Customer Service Representative** · We are looking for a Customer Service Representative to join our team · **Responsibilities**: · - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. · - Analyse c ...

  • Diligenta

    Customer Service Representative

    3 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Customer Services Representative - Drawdown - Edinburgh**: · At Diligenta, **providing an excellent customer experience is at the heart of everything we do** so you will not be surprised to know we also believe that providing an excellent employee experience is just as importan ...

  • AACQUISITIONS LTD

    Customer Service Representative

    2 weeks ago

    AACQUISITIONS LTD Edinburgh, United Kingdom

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. · **Respons ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Customer Service Representative - Edinburgh Standard Life** Up to £23,000 per year** · **Mon-Friday, 9am-5pm** · **Hybrid remote** · **Standard Life House, Edinburgh, EH1 2DH** · Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Customer Service Representative - Edinburgh Lloyds Banking Group** Starting at £21,500 per year** · **Mon-Friday, 9am-5pm** · **Fountainbridge, Edinburgh, EH3 9PE** · Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & P ...

  • Diligenta

    Customer Service Representative

    2 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Customer Service Representative - Edinburgh Standard Life** Up to £23,000 per year** · **Monday-Friday, 9am-5pm** · **Hybrid remote - Combination of work from home and in office** · **Standard Life House, Edinburgh, EH1 2DH** · Here at Diligenta, we are proud to be the single l ...

  • Capita

    Customer Service Representative

    3 weeks ago

    Capita Edinburgh, United Kingdom

    Provides telephone support for customers and promotes an organization's products and services. · **Job title**: · Customer Service Representative · Provides telephone support for customers and promotes an organization's products and services. · **Location**: · Edinburgh · , · Uni ...

  • Raven

    Customer Service Representative

    1 week ago

    Raven Edinburgh, United Kingdom

    Customer Service Representative in Edinburgh · **Duties**: · - Provide exceptional customer service and support to clients · - Resolve customer complaints or issues in a professional and timely manner · - Upsell products or services to customers when appropriate · - Analyze custo ...

  • Diligenta

    Customer Service Representative

    3 weeks ago

    Diligenta Edinburgh, United Kingdom

    **Salary**: From £21500-£21500 · **Customer Service Representative · - Edinburgh Lloyds Banking Group**: · **Starting at £21,500 pro rata** · **16 hours per week minimum, any hours Mon-Friday, between 9am-5pm (minimum shift length 3 hours)** · **Fountainbridge, Edinburgh, EH3 9PE ...