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    Client Liaison Officer - London, United Kingdom - NUPAS Ltd

    NUPAS Ltd
    NUPAS Ltd London, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    The post holder will work to provide the higheststandards of patient care and perform competencies as required as aReceptionist/ Administrator. Delivering a supportive and non-judgementalservice to patients and their supporters attending the NUPAS Greater Londonclinics. Co-ordinating the patient pathway throughout the patients time duringthe clinic.

    Main duties of the job

    Deliver a consistent, Patient centred, caring, confidential and professional reception and administration service

    To enable the smooth running of a Patient focused service

    Ensure all Patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements

    Treat all Patients with dignity and respect and maintain strict Patient confidentiality

    Liaise with clinical and medical staff regarding Patient and medical queries

    Co-ordinate Patient treatment pathway throughout time in the clinic

    Chaperone ultrasound scanning process when required

    Co-ordinate and facilitate the delivery of Patient prescriptions and legal documents

    Be the first point of contact for all Patients and visitors

    Friendly and confidential approach

    Book Patients and then enter into comprehensive booking system for treatments, rescans and other appointments

    Allocate Patient notes to correct area in the clinic to ensure smooth treatment process and co-ordinate the Patient journey

    Liaise with clinical staff and doctors to ensure efficient delivery and prioritising of Patient treatment

    Discharge each patient and ensure correct details on booking system, add patients to the daily list, print GP letter

    Maintain reception and waiting area, ensure clean and tidy at all times

    Accept and put away deliveries/post. Franking and posting letters. Taking documents to post offce

    Accurate and timely completion of data input whilst on reception

    About us

    The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

    All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

    The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.

    To be committed to equality of opportunity and valuing diversity and ensure this is integrated into all activity.

    Job description

    Job responsibilities

    The post holder will work to provide the highest standardsof patient care and perform competencies as required as a Receptionist/ Administrator.Delivering a supportive and non-judgemental service to patients and theirsupporters attending the NUPAS London clinics. Co-ordinating the patientpathway throughout the patients time during the clinic.

    You will be thefirst point of contact for all Patients and visitors. You will have a friendlyand confidential approach.

    Pro-Choice is a MUST.

    Person Specification

    Experience

    Essential

  • Minimise risks to self patients and staff Protect health safety and welfare. of self staff and patients comply with safe working practices.
  • Ensure confidentiality in accordance with policies and procedures.

    • Desirable

  • Provision of efficient administrative services.
  • Robust administration process.
  • Provision of a supportive, secure and non-judgemental service.
  • Provision of an appropriate and safe service to patients.
  • Ensure patient pathway is smooth and problem free.
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