- Managing B2B orders process onto SAP, from the order entry to the invoicing and final delivery management, working with the local sales team and the HQ functions
- Placing and monitoring all the B2C orders, managing the relation with the customers (i.e.: delivery dates, etc.)
- Creating new customers on SAP and maintaining the data for existing clients
- Monitoring the status of the orders and the deliveries, cooperating with the HQ logistics team
- Managing both project and customer's claim (transit damages, missing materials), working with the Manager, in order to ensure and provide an effective support in after sales
- Constant exchange of information towards colleagues in UK and at HQ Level (in particular: Administration, Logistics).
- Previous experience (2-3 years) in this role
- Is a preferential requirement the background in the lighting/furniture/design sector
- Knowledge of SAP is required
- Ability to understand and support client's needs, customer oriented approach and trustworthiness.
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Sales Back Office - Greater London, United Kingdom - Artemide
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