Patient Pathway Coordinator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Description

Job summary

We are looking for an enthusiastic and hard-working person with a positive attitude and excellent people skills to join our busy but dedicated Gynaecology team.

Our multi-disciplinary clinic team work together to ensure the best possible experience not only for our patients, but also for our staff. We are a supportive and caring team and encourage our staff to develop both personally and professionally.

We encourage applicants to use the supporting information section of the application form to demonstrate how they meet the person specification, using specific examples where possible.

Please Note: Vacancy may close early due to high numbers of applications

Main duties of the job

The Patient Pathway Coordinator (PPC) will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff and providing a high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The successful candidate will demonstrate flexibility and be willing to provide coverage in the event of staff absences. This role is crucial in providing consistent support to our patients and clinical teams.

About us

Evelina London is part ofGuy's and St Thomas' NHS Foundation Trustand we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'.

Every year, the number of women, children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.

As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children.

Find out

Watch our short film

Job responsibilities

The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Operational

Monitor and review patient care and/or treatment progress using the Patient Tracking List (PTL) in line with Trust and local policies

Identify the next steps in the patient care pathway in line with clinical need (peer review)

Receive patient referrals and administer in line with timings and requirements as set out in Trust and national policies

Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available

Update on all enquiries regarding patients care and/or treatment on a pathway from external trusts and GPs in a timely manner

Develop an understanding of the milestones of the allocated pathway for patients within a designated group

Plan and organise multi-disciplinary team meetings

Attend relevant meetings and complete actions regarding the care of patients within the designated pathway

Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts

Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process

Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers

Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate

Escalate any issues and breaches of the waiting times standards to the relevant management in line with agreed escalation procedures

Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols

Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives

Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy

Be responsible for the scheduling of outpatient appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust policies

Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed

Ensure that work queues are proactively managed in line with patient access targets

Communication

Develop working relationships with a wide range of clinical and managerial staff

Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Data collection and analysis

Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times

Work with the team to analyse target breaches and report issues to management

Policy development

Review and support development and implementation of Standard Operating Procedures (SOPs)

Review and support development and implementation of internal targets

Staff management

Provide day-to-day supervision and oversight of duties for the departments administrators

Ensure the administrators complete preparation for each Multi-Disciplinary Team

Provide support for day to day queries from administrators

Ensure administrators are fully adhering to the appropriate Trust policies and protocols

Identify training and development needs of staff, taking these forward where appropriate

Other

Undertake any administrative tasks commensurate with the grade required to support the delivery of high-quality patient care and ensure the smooth and efficient running of the department

Actively participate in department development as appropriate and participate in departmental meetings

Undertake any training as required to complete the tasks associated with the job role

Qualifications/Education

Essential

Desirable

Previous Experience

Essential

Desirable

Skills/Knowledge/Abilities

Essential

Desirable

Additional Information

Essential