- Responding professionally, friendly, and supportively to customer inquiries via telephone, email, or in-person.
- Taking ownership of and managing customer issues, providing regular updates.
- Acting as a liaison for EUC communication and handovers.
- Representing the IT Service Centre professionally throughout the organization.
- Making decisions to maximize customer satisfaction.
- Striving to improve personal performance to meet SLA's and KPI's.
- Taking responsibility for self-development and contributing to Service Centre improvement.
- Dealing with issues independently.
- Strong customer service, problem-solving, and development skills.
- Experience with Intune, iOS Apple devices support, and hardware building with Microsoft SCCM.
- Demonstrated track record of managing projects to completion.
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IT Service Centre Analyst - Bristol, United Kingdom - Motability Operations
Description
About The Role: To work within the EUC team to update all end user hardware like Laptops, Desktops, MacBook's, iPhones, and iPads to ensure that Motability Operations staff continue to work efficiently with current and reliable equipment.
This is an onsite position requiring excellent customer service focus. Responsibilities include:
About You: Required skills/experience include:
Minimum Criteria:
Desirable:
About The Company: Motability Operations provides worry-free mobility solutions to over 630,000 customers in the UK, exchanging mobility allowance for vehicles with insurance and maintenance included. Benefits include competitive salary, pension, private healthcare, holiday allowance, life assurance, and more.
At Motability Operations, we value diversity and inclusivity, fostering a culture that nurtures and rewards employees equally, regardless of background. We offer a hybrid working environment, accommodating part-time and flexible requests when possible.