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Benefits Assessment Officer - Milton Keynes, United Kingdom - Akton Recruitment Ltd
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Description
Benefits Assessment OfficerMilton KeynesResolve to conclusion telephone, face-to-face and written enquiries from residents of Milton Keynes, landlords, external agencies and other Council departments.
Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support.Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award.
Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off.
Essential RequirementsExperience of using NEC Northgate Revenues & Benefits and/or Capita Academy.