Account Handler/Broker - London, United Kingdom - Howden Group Holdings

Howden Group Holdings London, United Kingdom

3 weeks ago

Full time

Description

ROLE PROFILE:

Account Handler

ROLE PURPOSE:

Supports their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.

KEY ACCOUNTABILITIES:

Planning/Reporting:

Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
Meets agreed targets
Participates in team meetings as required, reporting on business progress within their area of expertise
Manages assigned projects and contributes to other project as required
Provides relevant management information to senior managers

Technical:

Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
Collates and communicates client requirements to ensure appropriate marketing of the risk
Prepares or checks market presentations
Liaises with clients and ensures client queries are resolved
Responds to market and third party queries as appropriate
Is aware of, and satisfies, territory, tax and legislation requirements
Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
Plans the most appropriate solution for the client's demands and needs
Takes responsibility for data entry, credit control and chasing subjectivities where required
Liaises with support technicians and IBA as required
Ensures up to date records are maintained at all times on the Company system
Knows when to seek guidance from senior members of the team

The job holder may be asked to undertake the following additional responsibilities, as applicable, should they work in a team with no dedicated broking resource:

Negotiates with underwriters to place insurance that balances quality, coverage and price

Policy, Process and Procedures:

Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process

Environment, Customer Focus and Relationships:

Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
Provides support and assistance to senior colleagues and/or their clients on request
Deals with, or refers, client enquiries, renewals and mid-term adjustments
Develops strong relationships with immediate Team and the wider Business Unit
Solicits advice and guidance, when appropriate, from their line manager
Behaves with all clients fairly and ethically
Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:

Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements
Maintains accurate records and deals with correspondence appropriately
Operates in an honest, professional and ethical manner
Strictly adheres to the Group Employee Code of Conduct
Completes all relevant regulatory training
Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures

PERSON SPECIFICATION:

Knowledge/Experience

Understands general and legal principles of insurance
Understands the relevant regulatory and legal frameworks
Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
Relevant product(s) knowledge is required
Relevant experience in an account handling or technical role is desirable
Good understanding of Team ojectives and how own role contributes to these
Specific systems knowledge relevant to role

Skills/Behaviours

Customer focused approach
Numerate and literate
Good communication and interpersonal skills
Able to work independently and use initiative
Able to work flexibly to achieve tight deadlines/targets with good organisation skills
Computer literate
Analytical and able to solve problems
An attention to detail and willingness to learn
Calm and resilient under pressure
Able to positively react to change
Is a team player, networks and able to build sustainable relationships
Able to build sustainable working relationships
Able to train junior members of the team on specific system/process tasks

Qualifications

GCSE Maths and English (or equivalent)
A levels (desirable)
Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
Working towards or has attained ACII (although this is not critical)

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Account Handler/Broker - London, United Kingdom - Howden Group Holdings

Description