Jobs
>
Sheffield

    Floating Secretarial Team Leader - Sheffield, United Kingdom - Sheffield Children's NHS Foundation Trust

    Sheffield Children's NHS Foundation Trust
    Sheffield Children's NHS Foundation Trust Sheffield, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    An exciting opportunity has arisen to primarily join the Ophthalmology Administration Team at Sheffield Children's NHS Foundation Trust but also to help cover other areas of the Surgical Secretariat when required.

    Are you looking for an administrative opportunity, with an element of Leadership, supporting our frontline healthcare professionals deliver outstanding patient care to the Children and Young people at Sheffield Children's NHS Foundation Trust?

    The post is hours, ideally - due to meeting cover, this will be discussed with the successful candidate at the interview stage.

    You will act as senior medical secretary to the clinical team whilst overseeing the day to day supervision of the wider admin team members.

    You will be flexible and conscientious ad have the ability to work on your own initiative, prioritising your work and meeting deadlines whilst maintaining high standards.

    You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in your role. You will share the Trust values and be committed to equality, diversity and inclusion.

    This role involves covering a number of meetings throughout the secretariat, this includes:

    Neurosurgery MDTPSU AuditOphthalmology MDT meetings

    Main duties of the job

    The key dimensions to the post are as follows:-

  • To be a Senior Medical Secretary to the clinical team
  • To provide day to day, local, staff supervision
  • Neurosurgery MDT
  • PSU Audit
  • Cross cover for all Secretarial Team Leaders during annual leave/sickness
  • E-Roster sign off for the secretariat.
  • Ordering stationary for various secretarial teams.

    • Secretarial / Staff Supervision

    You will provide a comprehensive medical secretarial service to Consultants and their teams enabling them to maintain timely patient pathways, respond effectively to complaints and all medico legal requests and maintain their clinical practice.

    You will be responsible for the day to day supervision of your specialty team ensuring timely production of clinical correspondence to facilitate compliance with 18 week referral to treatment targets. You will ensure all clinical correspondence is produced to the required standard within the timeframe of the national and local targets.

    Please ensure that you explain clearly how you meet the essential and desirable criteria in your application.

    About us

    Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

    We have three overarching aims that set the direction of the Trust in our vision "to create a healthier future for children and young people".

  • Outstanding patient care
  • Brilliant place to work
  • Leader in children's health

    • Out commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

    We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

    Job description

    Job responsibilities

    Secretarial

  • Deal with complex and escalated enquiries by letter/e-mail/ telephone from parents patients, GPs, other hospitals, police, solicitors (via medical records / legal departments), other consultants, unit management, etc. It is essential that facts are assimilated and appropriate action / advice is given. Ensure consultant / medical / nursing staff are contacted as appropriate.
  • Provide effective first line communications both within the Trust and between the hospital, GPs, patients and all other relevant external agencies and organisations. Take responsibility for any actions required. Communicate with an appropriate degree of urgency to other team members.
  • Be responsible for ensuring all the consultants commitments (including ones held at other Trusts/organisations) are reduced/ cancelled when necessary adhering to relevant procedures and deadlines. Collate on-call rotas as necessary.
  • Attend to any additional administration as generated by the consultant team including diary management, booking and cancelling meetings, appointments and travel arrangements as required.
  • Take minutes for committees/meetings/away days attended by consultants, transcribe and distribute. Ensure any necessary documentation is collated and distributed in advance if required.
  • Attend meetings and take minutes as required by Consultants / team.
  • Maintain data bases/spread sheets containing patient information as required by the consultant/team.
  • Update RTT in accordance with trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the performance team with data management utilising PAS and other departmental databases.
  • Utilise outpatient and inpatient PTLs to track patients through pathway.
  • Monitor and track the diagnostic investigations bringing the results to the attention of clinical staff as soon as available. Arrange follow up as appropriate.
  • Type dictation from audio/hand written notes of clinical letters, theatre notes, medical reports, rotas and general correspondence ensuring they meet locally agreed standards.
  • Type dictation from shorthand/audio/hand written notes, of clinical letters, discharge summaries, theatre notes, medical reports, rotas, references and general correspondence including administration and, when required, minutes for committees/meetings attended by their Consultant.
  • Type child protection reports/court reports and police statements.
  • Ensure that clinic letters are typed and sent out in accordance with the locally agreed standards.
  • General office duties

    • Supervision

  • Act as supervisor for staff providing support when necessary, when staff experience problems with work, medical or personal issues.
  • Responsible for ensuring work is appropriately allocated to staff on a daily basis in order to meet changing priorities and organisational requirements.
  • To assist the Service Co-ordinator in the recruitment and selection process for new staff.
  • Joint responsibility for ensuring that all administrative and clerical staff are adequately trained and developed and have completed the relevant mandatory training including PDRs.
  • Support the induction and training of staff to the team.
  • Monitor sickness and absence records, taking appropriate action in line with sickness and absence policies and undertake return to work interviews.
  • Responsibility to assist the Management team by initiating first line action in potential disciplinary and capability cases.
  • Monitor KPIs and undertake quarterly performance reviews with support staff
  • Authorise and co-ordinate annual leave ensuring sufficient cover across the service.

    • Inclusive Recruitment & Selection

    We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

    We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager:

    We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at

    Trust Values

    The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care
    • Person Specification

    Qualifications and Training

    Essential

  • Educated to GCSE standard or equivalent, with a GCSE in English Language (Grade C or above)
  • RSA level 3 typing / word processing or equivalent qualification and experience
  • NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience

    • Experience

    Essential

  • Experience of a range of secretarial processes
  • Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service
  • Audio typing experience
  • Experience of working in a multi-disciplinary team
  • Experience of using a wide range of IT and information systems including Microsoft Office
  • Experience of scheduling / co-ordination of activities and / or resources

    • Desirable

  • Experience of staff supervision
  • Experience of using Hospital Information Systems

    • Knowledge and Skills

    Essential

  • Knowledge of medical terminology
  • Ability to provide a proactive and high quality customer focused service
  • Ability to input, retrieve and analyse information
  • Ability to manage conflict and difficult, challenging and sensitive situations
  • Ability to use initiative to implement improvements to working practices
  • Strong interpersonal skills, for effective working with colleagues and internal and external customers
  • Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others
  • Ability to work on own initiative and effectively as a team member
  • Ability to communicate information to parents in a sensitive and tactful manner

    • Desirable

  • Knowledge and understanding of the 18 week Referral to Treatment standards.
  • Knowledge and understanding of the principles of Information Governance

    • Personal Attributes

    Essential

  • Attention to detail
  • Effective team worker
  • Ability to exercise initiative and self-judgement
  • Adaptable to change
  • Progressive Care UK Limited

    Team Leader

    2 weeks ago

    Progressive Care UK Limited Sheffield, United Kingdom

    Join Our Night Team - Be a Leader in Learning Disabilities Care · Learning Disabilities – Team Leader · Looking for a rewarding career where you can truly make an impact? Are you looking for the next step in your career? We're hiring Team Leaders for our Learning Disabilities Hom ...

  • SSP

    Team Leader

    1 week ago

    SSP Sheffield, United Kingdom

    **Team Leader** · **Team Leader at Burger King - Sheffield Station**: · **Everyone regardless of age starts on **£10.41 **per hour** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will ...

  • SSP

    Team Leader

    2 weeks ago

    SSP Sheffield, United Kingdom

    **Team Leader** · **Team Leader at Burger King - Sheffield Station**: · **Everyone regardless of age starts on **£10.41 **per hour** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will ...

  • Quaywest Housing

    Team Leader

    3 weeks ago

    Quaywest Housing Sheffield, United Kingdom

    Quay west housing Ltd is looking to employ a dedicated team leader to work with staff to ensure that young people progress and develop to their full potential within the 16+ supported living accommodation. The team leader will endeavor to create a relaxed atmosphere based on trus ...

  • Crystal People Consultancy

    Team Leader

    2 weeks ago

    Crystal People Consultancy Sheffield, United Kingdom

    Team Leader required for growing business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. · Managing a team ...

  • SSP

    Team Leader

    2 weeks ago

    SSP Sheffield, United Kingdom

    **Team Leader** · **Team Leader at Burger King - Sheffield Station**: · **Everyone regardless of age starts on **£10.41 **per hour** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will ...

  • Crystal People Ltd

    Team Leader

    1 week ago

    Crystal People Ltd Sheffield, United Kingdom

    Team Leader required in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. · Managing a team of c 15 agents throu ...

  • Webhelp

    Team Leader

    1 week ago

    Webhelp Sheffield, United Kingdom

    **Job Advert** · Are you passionate about customer service? Are you ready to lead, motivate and support a team of Customer Service Advisors? We have an opportunity to join Concentrix as a Team Leader in Sheffield. · We're a global technology and services leader that powers the br ...

  • Crystal People Ltd

    Team Leader

    2 weeks ago

    Crystal People Ltd Sheffield, United Kingdom

    Team Leader required for growing business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish yourcareer. · Managing a team ...

  • Cactus Search

    Team Leader

    2 weeks ago

    Cactus Search Sheffield, United Kingdom

    We Are currently looking for a professional, inspiring and motivational **Claims Team Leader** to lead our clients highly successful, rapidly expanding home claims team, who provide an excellent service to their customers. · **Key Responsibilities**: · - Collaborate with the clai ...

  • Optima Health

    Team Leader

    2 weeks ago

    Optima Health Sheffield, United Kingdom

    **Job Title**: Team Leader · **Location**: Sheffield S9, based near Meadowhall with good transport links · **Salary**: £23,500 - £25,000 · **Contract Type**: Permanent · **Hours**: Full time, Monday to Friday · **About Us** · Optima Health are a UK market leader in the provision ...

  • Crystal People Consultancy

    Team Leader

    2 weeks ago

    Crystal People Consultancy Sheffield, United Kingdom

    Team Leader required for growing business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. · Duties will inc ...

  • Crystal People Consultancy

    Team Leader

    2 weeks ago

    Crystal People Consultancy Sheffield, United Kingdom

    Team Leader required for growing business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. · Duties will inc ...

  • Progressive Care UK Limited

    Team Leader

    3 days ago

    Progressive Care UK Limited Sheffield, United Kingdom Full time

    Lead the Way in Children's Services · Children Services - Team Leader · Looking for a rewarding career where you can truly make an impact? Are you looking for the next step in your career? We're hiring Team Leaders for our Residential Children's Home in Sheffield · Location: Shef ...

  • Essential Recruitment

    Team Leader

    1 week ago

    Essential Recruitment Sheffield, United Kingdom

    **Team Leader** · **Hours: Monday-Friday ** · **Salary: £24,000 - £26,000 per annum - dependent on experience** · **Location: Sheffield** · **Contract Type: Permanent** · Due to continued growth and expansion, we are currently seeking a Team Leader to join our client based at the ...

  • Crystal People Consultancy

    Team Leader

    2 weeks ago

    Crystal People Consultancy Sheffield, United Kingdom

    Team Leader required in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. · Managing a team of c 15 agents throu ...

  • Sheffield Teaching Hospitals NHS Foundation Trust

    Team Leader

    1 week ago

    Sheffield Teaching Hospitals NHS Foundation Trust Sheffield, United Kingdom

    This is an exciting opportunity within the new Patient's Booking Hub Management Team. · The Patients Booking Hub will bring together the best in outpatient appointment booking practice from around the existing Trust departments. The development of the Patients' Booking Hub suppor ...

  • Prelle Healthcare

    Team Leader

    3 weeks ago

    Prelle Healthcare Sheffield, United Kingdom

    We are currently looking to recruit an experienced Team Leader to join the growing Sheffield team. · Main duties include: · - Provide guidance and support to all your care team. · - Completing spot checks and supervisions. · - Train new staff in the field. · - Covering care calls ...

  • Network Rail

    Team Leader

    3 weeks ago

    Network Rail Sheffield, United Kingdom

    Team Leader [Off Track Maintenance] - Sheffield Blast Lane x2 roles available · **Location**: · Sheffield, GB · **Department Name**: · AE SM(OT) Sheffield Direct G1 · **About Network Rail**: · Our passengers and freight users are at the heart of everything we do. We help connect ...

  • Crystal People Consultancy

    Team Leader

    1 week ago

    Crystal People Consultancy Sheffield, United Kingdom

    Team Leader required for expanding business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment of managing an outbound team then this could be a fantastic opportunity in which to join a company to develop and establish ...