- Managed sales target and KPIs by attracting new clients and effectively managing existing clients
- Develops client book with key focus on private appointments and client growth through effective CRM
- Develops the potential of each product line by focusing on cross selling all services of the house to give an exceptional experience to each and every client
- Assists in the coordination of in-store promotional events
- Fosters a client-centric mindset, putting the client at the heart of everything we do
- Delivers exceptional customer service and takes pride in developing long-term relationships
- Is aware of store and personal sales target and KPIs, and leverages tools available (product knowledge, Dunhill experience, CRM etc.) to help meet and exceed these
- Knows his/her portfolio of customers and in particular the VICs he/she handles, proactively managing them
- Ensures good internal customer service with all other Dunhill stores and with head office
- Is aware of CRM targets and actively engages in all actions to reach them, using omnichannel services to help grow sales
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes on all qualitative information
- Actively complete trainings and participates in all commercial activities set by SM/ASM/HO
- Is aware of local trading environment and competitors' activities
- Ensures impeccable store environment, BOH and grooming at all times
- Implements all guidelines related to store and BOH management and participates in stick take inventories, audits and counts
- Supports after-sales clients and follows up to ensure impeccable service
- Deals with complaints professionally and efficiently in line with company policy
- Helps develop the potential of each product line and ensures that the merchandising is in line with Dunhill image
- Aware and adheres to company and store security procedures
- A good standard of education
- A well rounded background in retailing, luxury goods or other service industries ( hotel industry)
- Sound product knowledge and an understanding of the luxury market
- Articulate communicator, well-managers and with good personal presentation
- Good interpersonal skills and an ability to relate on all levels
-
Receptionist, Bourdon House
2 weeks ago
Alfred Dunhill London, United KingdomReference Code: 91881**Receptionist, Bourdon House**: · - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, a ...
-
Aftersales Coordinator, Bourdon House
1 week ago
Alfred Dunhill London, United KingdomReference Code: 89765**Aftersales Coordinator, Bourdon House**: · - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercia ...
-
Sales Associate Bourdon House
5 days ago
Richemont London, United KingdomPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people ...
-
Senior Sales Associate Bourdon House
1 week ago
Richemont London, United KingdomThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · Relevant, masculine, and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong c ...
-
Senior Sales Associate Bourdon House
3 weeks ago
Richemont London, United KingdomRelevant, masculine, and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus and will thrive in a creative environment that encourages innovative thinking. · "Are ...
-
Sales Associate
3 weeks ago
Alfred Dunhill London, United KingdomReference Code: 89112**Sales Associate - Bourdon House**: · - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focu ...
-
Humidor Specialist
2 weeks ago
Alfred Dunhill London, United KingdomReference Code: 99339**Humidor Specialist**: · - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will t ...
-
Store Administrator
2 weeks ago
Alfred Dunhill London, United KingdomReference Code: 99336**Store Administrator**: · - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will ...
-
Parish Administrator
1 week ago
St George's Church, Hanover Square London, United KingdomThe PCC of the Parish of Saint George Hanover Square with Saint Mark seek to appoint a Parish Administrator to run and oversee the day to day affairs of the Parish. · **The role of Parish Administrator involves the following**: · - (S)he will work with the Parish Treasurer (curre ...
Sales Associate Bourdon House - London, United Kingdom - Alfred Dunhill
Description
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?A Dunhill Sales Consultant is an ambassador for the Dunhill House experience, leveraging their entrepreneurial spirit to client service and aspiring to the highest standards within the luxury retail industry, in order to help maximise our sales revenue and ensure a sustainable and long term client base.
SALES MASTER
CLIENT RELATIONSHIP OWNER
OMNICHANNEL BUSINESS PARTNER
OPERATIONS EXCELLENCE SUPPORTER
YOUR EXPERIENCE AND PERSONAL SKILLS
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who thrive when working as part of a team, who strive for excellence and who embrace being part of a luxury, creative environment.