- Support our clients at all levels
- Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients' feedback and analyze how clients' experience can be improved
- Keep open communication between the departments to resolve any issues
- Proficiency in German & English
- Advanced interpersonal and communication skills
- Ability to listen to clients' and your team's needs and find solutions
- Willingness to work flexible shifts from Monday to Friday 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM
- Excellent communication skills, both verbal and written.
- 25 days annual leave
- Private Medical Insurance for you and your family after probation
- Death In Service
- EAP
- Season Ticket Loan after probation
- Cycle to Work after probation
- Global Exposure Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
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Client Service Associate - London, United Kingdom - capital
Description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We're seeking a German-speaking Client Service Associate to join our team and help spread our message.Key responsibilities:
Requirements:
What we offer: