Jobs
>
London

    Helpdesk Team Leader - London, United Kingdom - People First

    People First
    People First London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Title: Helpdesk Team LeaderStatus: PermanentHours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00)Salary: maximum £35,000 + Commuting Expense up to Zone 6Location: London *5 days office based

    An international IT/Telcom company is looking for a Helpdesk Team Leader.

    Responsibilities:

    • A Team Leader, or Supervisor, leads and manages a small Helpdesk team
    • Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations.
    • Performing customer service functions, including interacting with customers and answering questions.
    • Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact.
    • Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components.
    • Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components.
    • Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software.
    • Active Directoty administration / Azure AD administration based on the procedure/instruction.
    • Public cloud based server administration based on the procedure/instruction.
    • Queuing management with IT support ticket system.
    • Supporting people whenever they encounter challenges with computers and network devices.
    • Maintaining and updating technical documentation regularly.
    • Proof of concept testing new hardware and software before full-scale installation.
    • Temporary or long-term customer support at their office, if required.
    • Project and service delivery schedule management.
    • Careful consideration to ensure profitable systems and implementation.
    • Maintain secure operations and keep the environment tidy.
    • Periodical status report to line manager.
    • Cover early shifts as a part of team rota.
    • Travel over the world for business purposes as and when required.
    • Handle ad-hoc requests from line managers.

    Requirements:

    • Team leader/Sub-leader in IT industry is preferred.
    • Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
    • Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles.
    • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred.
    • MS fundamental or more than certification holder or corresponding skills holder are preferred.
    • In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac).
    • In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM).
    • In-depth knowledge of internet, network protocols and devices.
    • Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred.
    • Practical experience with Microsoft 365 administration is preferred
    • Working knowledge of employer's operations.
    • Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts.
    • Excellent customer service skills; attention to details.
    • English proficiency business level.

    Please follow us on Linkedin: people-first-team-japan

    We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

    People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

    People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

  • Technojagat

    Team Lead

    5 days ago

    Technojagat United Kingdom

    Lorem ipsum dolor sit amet consetetur sadipscing elitr sed diam nonumy eirmod tempor invidunt utlabore et dolore magna aliquyam erat sed diam voluptua. At vero eos et accusam et justo duodolores et ea rebum. Stet clita kasd gubergren no sea takimata sanctus est Lorem ipsum dolor ...

  • SSP

    Team Leader

    3 weeks ago

    SSP London, United Kingdom

    **Team Leader** Team Leader at M&S Simply Food - Clapham Junction** · **Pay rate £11 per hour** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will know us from our brands. We are the ...

  • London Bridge

    Team Leader

    3 weeks ago

    London Bridge London, United Kingdom

    Yolk serves the finest fast food & coffee in London, and we're growing fast · We're looking for an outgoing, positive & ambitious personality to join us as a Team Leader, working across both the kitchen and front-of-house. (You'll need to be equally comfortable working in the kit ...

  • SSP

    Team Leader

    3 weeks ago

    SSP London, United Kingdom

    **Team Leader** Role: Team **Leader** · **Location**: Paddington Station** · **Hours**: full time, shifts may vary between 6am and 11pm** · **Hourly Rate**: £11.30** · At SSP We're on the search for friendly and dedicated Team Leader who is Passionate to lead and coach the Team i ...

  • Douglas Scott Legal Recruitment

    Team Leader

    4 weeks ago

    Douglas Scott Legal Recruitment London, United Kingdom

    **Team Leader - Senior Legal Secretary** · **Central London**Up to £45,000 DOE** · A fantastic, top 50 established Central London firm, known to us as a client for many years are keen to add an experienced Team Leader - Senior Legal Secretary(Employment) to their already impressi ...

  • B&Q

    Team Leader

    3 weeks ago

    B&Q London, United Kingdom

    **About the role** · **Team Leader on the Seasonal and Building Department** · **Full time - 39 hours per week** · **Permanent Contract** · **Shifts available Monday - Sunday, 7.00am pm** · **£22, £27,083.05 per annum (Inclusive of an £ per year, store specific location allowance ...

  • Whittington Hospital NHS Trust

    Team Leader

    3 weeks ago

    Whittington Hospital NHS Trust London, United Kingdom

    The Team Leader will be required to identify and respond to user needs and to solve problems/complaints as and when they arise or escalate as necessary to line management. This will require effective liaison with other staff groups, and actively seek constructive feedback on serv ...

  • SSP

    Team Leader

    3 weeks ago

    SSP London, United Kingdom

    **Team Leader** Team Leader at **Soul & Grain - London Victoria Station** · **Everyone regardless of age starts on **£ 11.70 **per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but yo ...

  • Abt Global

    Team Leader

    4 weeks ago

    Abt Global London, United Kingdom

    **Programme Overview**: · The FCDO-funded Ending Preventable Deaths (EPD) Support Programme is designed to provide both short · - and long-term technical assistance to FCDO central and country teams. It will complement UK investments that contribute to EPD across three EPD approa ...

  • Baxendale

    Team Leader

    3 weeks ago

    Baxendale London, United Kingdom

    Job Title: · Team Leader · Reports to: · Deputy Manager/Manager · Job Overview: · 1. To provide **leadership** to the care staff within Baxendale Care Home · 2. To provide care in accordance with **current best practices**, according to **policy and procedures**, **agreed standar ...

  • Hymans Robertson LLP

    Team Leader

    3 weeks ago

    Hymans Robertson LLP London, United Kingdom

    Are you seeking a Team Leader role where you will have real challenge and variety, working on market-leading service delivery for our clients? At Hymans Robertson you will not only have all the above but will be a valued member of the team, given excellent development opportuniti ...

  • SSP

    Team Leader

    3 weeks ago

    SSP London, United Kingdom

    **Team Leader** Team Leader at Juniper & Co**: · - London City Airport** · **Please note, the start time for this role is June 2023.** · **Everyone regardless of age starts on £12.95 per hour** · - An additional **£1.20 per hour** for every hour worked between midnight and 6am. · ...

  • Roasting Plant Coffee

    Team Leader

    3 weeks ago

    Roasting Plant Coffee London, United Kingdom

    We are looking for great Supervisors/ Team Leaders to join our Roasting Plant Coffee store team, located near Bond Street Station Central London. · We love to see our team members grow with the company and offer one of the best in class Leadership training to ensure we only have ...

  • Wild Recruitment London

    Team Leader

    4 weeks ago

    Wild Recruitment London London, United Kingdom

    This Consultancy in the heart of the City is looking for a Team Leader to manage a busy team of project coordinators whose main purpose is to work with the finance and project managers in respect of the life-cycle of the external client consultancy projects. The Team Leader ensur ...

  • Millies House Nursery & Pre-School

    Team Leader

    3 weeks ago

    Millies House Nursery & Pre-School London, United Kingdom

    We are currently recruiting for a passionate Room Leader to join our nursery. · As a Room Leader working with us, you can expect a competitive salary, excellent training and development as well as a caring and passionate place to work. · You will be expected to; · Lead mentor and ...

  • Network Rail

    Team Leader

    3 weeks ago

    Network Rail London, United Kingdom

    Team Leader [Off Track] - Stonebridge Park x 2 · **Location**: · London, GB · **Department Name**: · BQ TME Watford Indirect G2 · **About Network Rail**: · We're proud to be recognised by Glassdoor as one of the Top 50 Best Places to Work in 2021. **Find out more from our people ...

  • deverellsmith

    Team Leader

    3 weeks ago

    deverellsmith London, United Kingdom

    **Are you a Team Leader in Client Accounting and want to work with one of the world's leading property agents? If you're looking for a new challenge and want to work on an exciting new commercial portfolio, our client is growing their Finance and Accountsdepartment and are lookin ...

  • CleanTEC Services

    Team Leader

    3 weeks ago

    CleanTEC Services London, United Kingdom

    We are looking for a reliable Team Leader to supervise cleaning at Corpus Christ, 40 Trent Rd, Brixton Hill, London SW2 5BL. · Here you will work 2.5 hours per day, Monday to Friday (43 week contract). This is an afternoon/ evening clean. · This site requires an enhanced DBS whic ...

  • Delaware North

    Team Leader

    3 weeks ago

    Delaware North London, United Kingdom

    Overview: · Delaware North UK are hiring for casual Concessions Team Leaders at Wembley Stadium in London. When you share our energy and vision in this electric atmosphere, you can win the smiles of our guests no matter the result; you will be inspiring team members to deliver fi ...

  • McCarthy Recruitment Limited

    Team Leader

    2 weeks ago

    McCarthy Recruitment Limited London, United Kingdom Full time

    Job Title: Team Leader · Location: Camden · Salary: £26,000 - £30,000 per annum · Role: Full-Time Permanent · Are you a dynamic and proactive Team Leader or Supervisor a looking for a step up? We are seeking a hands-on, energetic person who leads by example on the shop floor. O ...