Jobs

    1st Line Support - Egham, United Kingdom - Cantello Tayler Recruitment

    Cantello Tayler Recruitment
    Cantello Tayler Recruitment Egham, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description
    1st Line Support

    Cantello Tayler Recruitment are currently recruiting for a 1st Line Support Engineer to join our client based in Egham.

    The successful 1st Line Support Engineer will be responsible for:

    Taking full responsibility for assisting internal staff by being the first point of contact for technical queries.

    You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.

    You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them.

    In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.

    Providing support for c450 end users, including office and remote users
    Provide face to face, floor walking and remote telephone troubleshooting support to end users
    Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member
    Working within a team to ensure all calls are responded to within SLA targets & requirements
    Building and maintaining Desktops / Laptops (HP & Dell)
    Ensuring that support tickets are dealt with promptly and appropriately
    Reasonable understanding of IT hardware and Windows OS and software is essential.

    The 1st Line Support Engineer will have:
    Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively
    Be a self-motivated and independent learner
    Can communicate effectively in different ways and to people with different levels of knowledge
    Be able to apply critical questioning to get to the root of the problem quickly
    Have a basic understanding of IT concepts and can resolve technical problems.
    Have a can-do attitude and show empathy for people
    Strong organisational skills and the ability to adhere to company procedures and deadlines
    Motivated to learn and pursue a career in IT
    The ability to work both alone and in a team
    Professional attitude and a strong work ethic
    Strong Troubleshooting and fault-finding skills
    Have the ability to work collaboratively with people from different disciplines and cultures

    Excellent customer services experience / telephone mannerDesirable Skills:
    A degree (in an IT discipline) preferred but not essential.
    Office 365, knowledge using IOS & Android

    If this 1st Line Support Engineer role is of interest to you, please click apply or contact Charlotte Harding in our Egham office
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