-
Contact Centre Agent
1 week ago
Kompare Limited Upminster, United KingdomJob description · A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for vibrant contact centre sales agents to join our established team based in Upminster, Essex. · Kompare Limited is an insurance and financial contact ce ...
-
Contact Centre Advisor
3 weeks ago
Carpetright Purfleet, United KingdomMain Responsibilities · **Role - **Contact Centre Advisor/Customer Services (Hybrid Working) · **Location -** Purfleet · **Shift pattern -** 5 days out of 7 (includes weekends and evenings), 39 hours per week · **Type -** Permanent · **Salary -** Competitive salary & Benefits · * ...
-
Quality Assurance Officer Contact Centre
2 weeks ago
Vibe Recruit Limited Romford, United Kingdom Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. · This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. · Locat ...
-
Contact Centre
2 days ago
South West London and St Georges Mental Health NHS Trust London, United KingdomThe Support Centre is a newly combined team consisting of the three main support services within the Trust: · - The Contact Centre · - Facilities Help Desk · - IT Service Desk · The Support Centre's main focus is to triage calls from services users, professionals and staff across ...
-
Contact Centre Advisor
20 hours ago
carpetright Purfleet, United KingdomMain Responsibilities · **Role - **Contact Centre Advisor/Customer Services (Hybrid Working) · **Location -** Purfleet · **Shift pattern -** 2/3 days out of 7 (includes weekends and evenings), 19.5 hours per week · **Type -** Permanent · **Salary -** Competitive salary & Benefits ...
-
Contact Centre Operator
3 weeks ago
Metropolitan Police Charlton, United Kingdom**Job Title**: Contact Centre Operator · **Salary**: The starting salary is £39,447.20 which includes allowances totalling £8,940. · The salary is broken down as £30,507 basic salary, which will increase annually until you reach the top of the scale £32,639 Plus, a location allow ...
-
Contact Centre Operator
4 days ago
Metropolitan Police Charlton, United Kingdom**Job Title: Contact Centre Operator** · **Salary: Up to £41,934 to £44,35 inclusive of all allowances which includes a 20% Shift Disturbance Allowance, £1,721 Location Allowance and up to £6,000 weekend premiums. You will receive £28,511 the band minimum, progression to the band ...
-
Contact Centre Team Leader
2 weeks ago
The Floor Room Purfleet, United KingdomMain Responsibilities · **Contact Centre Team Leader - Hybrid Working - Purfleet** · **The floor room**, a subsidiary of Nestware, is the latest brand to be launched under the Nestware group. Its boutique-inspired flagship store is located on Tottenham Court Road in the heart of ...
-
Contact Centre Advisor
2 weeks ago
IronmongeryDirect & ElectricalDirect Basildon, United Kingdom**About the Company** · IronmongeryDirect is the UK's largest online supplier of ironmongery, and ElectricalDirect specialises in supplying electrical products to the trade. · We have recently been named as one of 250 UK's best workplaces for 'Well-being' and we are looking to re ...
-
Contact Centre Agent
2 weeks ago
Brayley Enfield, United KingdomJob Title · Contact Centre Agent · Reference Number · CC1023 · Location · Enfield · Contract Type · Full-Time Permanent · Salary · £21000 per Annum · Closing Date · 31/03/2024 · **The Role** · Brayleys Cars Limited are currently recruiting contact centre agents to join their cont ...
-
Contact Centre Agent
3 weeks ago
Page Personnel - UK London, United KingdomCall Centre Agent needed for growing London business. · - Opportunities to progress your Customer Service Career · **About Our Client**: · The client is based in the heart of London and is looking for a Contact Centre Agent to join their expanding team. The company is expanding a ...
-
Contact Centre Director
3 days ago
Eutopia Solutions Limited London, United Kingdom Full timeContact Centre Director (Consumer Sales) - Digital Learning in Higher Education · £90-110k + 20% bonus · Central London (hybrid working) · Join a leader in the digital learning industry I am working exclusively with a forward-thinking commercial company to hire a Contact Centre D ...
-
Contact Centre Executive
3 weeks ago
Bright Horizons Family Solutions London, United Kingdom**Contact Centre Executive** · **Salary: £22,500 per annum** · **Hours: 37.5 per week, Monday to Friday** · **Job Type: Permanent, Fulltime** · **Location: London** · **Purpose of Role**: · The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer ...
-
Contact Centre Agent
3 weeks ago
Page Personnel Secretarial & Business Support London, United KingdomBased in London, an exciting opportunity has opened for a passionate Contact Centre Agent, providing Customer Service to a range of Call Centre and Customer Service industries. You will be the first point of contact for customers in their journey and experiencewith the company. · ...
-
Contact Centre Agent
1 week ago
Royal Borough of Greenwich London, United Kingdom**Royal Greenwich Customer Service** · **Corporate Contact Centre** · **Contact Centre Agent Level 2 (OOH) Scale % shift allowance** · Do you have experience in delivering first class customer service? Do you like helping people and solving problems? Do you work well as part of a ...
-
Contact Centre Advisor
1 week ago
Cleveland Clinic London London, United KingdomOur vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ · - We believe that every life deserves world class healthcare._ · Job Summary · **Salary**: £26,000 · Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturd ...
-
Contact Centre Officer
2 weeks ago
Essex Police Chelmsford, United KingdomWhether it's taking a report of a missing person, responding to a burglary or supporting someone in need; our Contact Centre Officers play a crucial role in helping keep our communities safe, identifying and protecting the most vulnerable. · Receiving and critically assessing all ...
-
Contact Centre Manager
3 weeks ago
Page Personnel Secretarial & Business Support London, United KingdomA highly reputable telecommunications contact centre business is looking for a skilled contact centre manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness inside its London office. · **Client Details** · A large telecommunicatio ...
-
Contact Centre Supervisor
3 weeks ago
Victoria and Albert Museum South Kensington, United KingdomThe Contact Centre is the central point of contact for visitors wishing to communicate with the V&A, providing first-class service to V&A Members and staff as well as the public. An established team, we are flexible, proactive and ultimately focused on providing our customers wit ...
-
Contact Centre Consultant to
3 weeks ago
Haigh Recruitment Consultants London, United KingdomWe are looking for a number of Contact Centre operational Specialists for a very large scale project working for a Government Body. The roles involve process re-engineering, change management and centralising contact centre operations into one site. · **Job Type**: Fixed term con ...
Quality Assurance Officer Contact Centre - Romford, United Kingdom - Vibe Recruit
Description
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract.This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.
Location:
Romford Salary:
£24,000, rising to £26,000 following probation, plus pension, and life insuranceKey Responsibilities and Duties of a Quality Assurance OfficerCompletion of telephony call recording reviews on a weekly/monthly basis, as per targets set.
Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MIProvide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basisDeveloping training plans for all AgentsUpdate of Memo/Text Log to agentsAgent process Manuals for all clients to be developed/updatedSupport other team members as and when required Skills and Experience of a Quality Assurance OfficerExcellent attention to detailPrevious experience with 1 to 1 coachingExcellent communication skills both written and verbalAbility to build and develop relationships at all levelsSelf-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information.
For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy
