Jobs
>
London

    Client Services Director - Greater London, United Kingdom - Havas SO

    Havas SO
    Havas SO Greater London, United Kingdom

    3 days ago

    Default job background
    Upper Management / Consulting
    Description

    Havas SO are a purpose-built healthcare communications agency bringing together a diverse team of creative and communications experts to create more meaningful, Stand-Out health experiences. We offer a full spectrum of solutions, services and channels. No matter the brief, we can draw on the right talent to solve the right challenge. This means bringing patient experts into creative briefs, and advertising minds into PR campaigns. By building teams for specific challenges, we solve briefs in a practical way, with solutions that have patient and society's wellbeing at their heart.

    As Client Services Director, you will be proven at establishing and nurturing effective, long-lasting client partnerships. You will take strategic ownership of your accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. You will ensure those opportunities are converted and accounts are grown, in line with the strategy and growth targets of the agency you have set.

    You will have in-depth knowledge of the industry and be able to confidently establish your seniority with clients at all levels. As a natural leader, you will lead and inspire your team to deliver an efficient, effective, and profitable service; whilst creating space for their personal growth and development. With exceptional commercial acumen, you will have complete responsibility for the financial success of your client roster and your agency team, driving profitability and the growth of the agency against agreed metrics.

    What you'll be doing:

    · Establish and maintain strong relationships with key client contacts, ensuring their satisfaction, retention and repeat business which has the scope to develop

    · Develop a thorough understanding of the client's business and vested interests. Work with them in partnership to ensure mutual gains

    · Be proactive in identifying opportunities to drive new business activity across existing and new clients – personally lead the conversion of such opportunities to tangible gains where appropriate, or delegate and guide your team to do the same, where necessary

    · Play a leading role in pitch activity. Where appropriate, use your existing knowledge of the client and their industry to shape the strategic response. Direct and guide the internal team, ensuring that all elements of the brief are answered fully

    · Improve the services and processes of your team and the broader agency. Be proactive in making recommendations to drive positive change, leading internal meetings, debriefs and training initiatives as appropriate

    · Empower the team, delegating clearly and effectively whilst maintaining overall responsibility for the work that they produce

    · Actively foster an atmosphere of positive working that allows creative and effective work to flourish

    What we'd like to see from you:

    · Proven confident and effective management and leadership skills gained within an agency

    · A collaborative mindset

    · The ability to think strategically and critically across account/agency portfolios, flexing long term big picture /horizon planning and day to day problem solving

    · You're used to being the 'Face of the agency' in front of clients

  • Lorien

    IT Service Director

    4 days ago

    Lorien London, United Kingdom

    **IT Service Director** · Our client is looking for a highly skilled IT Service Director to join their team on an initial 6 months contract. · Role Description: · - To provide an effective and efficient IT service underpinning the business, while · - Manage the relationship acros ...

  • Green Park

    Director of Services

    1 week ago

    Green Park London, United Kingdom

    **Director of Services** · **London/Hybrid** · Women and Girls Network, a charity run by women, for women, are looking to appoint a Director of Services, responsible for operational management of all Woman and Girls Network services. This is an exciting opportunity to join a char ...

  • Skanska

    Service Director

    2 days ago

    Skanska London, United Kingdom

    **General information**: · **City/town**: · - London**Job field**: · - Management**External closing date**: · - Friday, July 14, 2023**Type of contract**: · - Permanent**ID**: · - 2674**Description and requirements**: · Our Building Services team are looking for a Service Directo ...

  • Platform Recruitment

    Director of Professional Services

    1 week ago

    Platform Recruitment London, United Kingdom

    **Director of Professional Services - Salary £85k and MBO of £10k - Healthcare Software** · My client are leaders in the healthcare software industry. The company are increasingly growing to meet the advancing demands of the industry and are looking for a Director of Professional ...

  • Stuart Morgan

    Service Director Chiller

    6 days ago

    Stuart Morgan London, United Kingdom

    **Job Title: Service Director - Coolers, Chillers, and Refrigeration** · **Location: Midlands to the South of the UK** · Are you a seasoned professional in the field of coolers, chillers, and refrigeration with a passion for leadership and service excellence? We are seeking a dyn ...

  • Capita

    Director of Service Delivery

    2 days ago

    Capita London, United Kingdom

    Director of Service Delivery · Location: Home Based UK · The director of service delivery will work strategically across Capita Public Service. Responsible for circa 10,000 employees in a matrix style organisation, you'll develop and maintain our capability and operational strate ...

  • eFinancialCareers

    Director, Implementation Services

    1 week ago

    eFinancialCareers London, United Kingdom

    **What we are looking for** · Responsible for the successful delivery of key ALPHA projects as assigned. The Director will manage teams of Consultants at a variety of levels while holding them accountable for the successful implementation of the Charles River Investment Managemen ...

  • BNY Mellon

    Client Service Director

    4 hours ago

    BNY Mellon London, United Kingdom

    Overview · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custo ...

  • Rivus Group

    Service Delivery Director

    1 week ago

    Rivus Group London, United Kingdom

    As the Service Delivery Director, you will play a pivotal role in driving customer satisfaction across all aspects of our relationship with a large and complex blue light fleet. Your responsibilities will include ensuring the successful delivery of contracted services, meeting ag ...

  • Merkle UK

    Service Design Director

    1 day ago

    Merkle UK London, United Kingdom

    Company Description · **We Dream. We Do. We Deliver.** · As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics ...

  • YourParkingSpace

    Customer Service Director

    1 week ago

    YourParkingSpace London, United Kingdom

    WHO ARE YOURPARKINGSPACE? · Do you want to join a company trusted by over 2 million drivers, that has featured on Sky News, and in The Sunday Times Tech Track 100 as one of Britain's fastest-growing tech companies? · Look no further. · YourParkingSpace is the UK's leading online ...

  • Bryan Cave Leighton Paisner LLP

    Director of IT Service Delivery

    1 day ago

    Bryan Cave Leighton Paisner LLP London, United Kingdom

    **Team** **Global Technology Leadership Team** · **Reports to** **Chief Information Officer** · **Purpose of job** · Through effective leadership, communication, and delegation the Global Technology Director of Service Delivery will ensure the delivery of first-class support to a ...

  • Luxoft

    Service Transition Director

    2 days ago

    Luxoft London, United Kingdom

    **Project** Description**: · Transition program · **Responsibilities**: · - Ensure that there is a transition plan in place for each Operating Group and Company and its providers · - Review and assure the new vendor/partner transition plans during the procurement phase and the im ...

  • HCL Technologies

    Service Delivery Director

    1 day ago

    HCL Technologies London, United Kingdom

    London · 7-12 Years · UK · **Job Description (Posting)** · This role is for an experienced Program Manager with a proven track record in GenAI/ML and technical program management to lead Global Generative AI initiatives. · **Job Description**: · - Responsible for leading all aspe ...

  • Management Recruitment Group

    Assistant Director of Campus Services

    1 week ago

    Management Recruitment Group London, United Kingdom

    **Assistant Director of Campus Services** · **Up to £90,000 per annum plus excellent benefits including generous pension and holiday entitlement.** · The Estates and Facilities Directorate is core to the University's strategic ambition to provide a world-class managed estate with ...

  • The Management Recruitment Group

    Assistant Director of Campus Services

    4 hours ago

    The Management Recruitment Group London, United Kingdom

    **Assistant Director of Campus Services · Up to £90,000 per annum plus excellent benefits including generous pension and holiday entitlement** · The Estates and Facilities Directorate is core to the University's strategic ambition to provide a world-class managed estate with exce ...

  • Business for Social Responsibility

    Associate Director, Financial Services

    1 day ago

    Business for Social Responsibility London, United Kingdom

    We are proud to say that we have a team of some of the most talented and motivated people in the industry working in our global offices in Copenhagen, Guangzhou, Hong Kong, New York, Paris, San Francisco, Singapore, Shanghai, and Tokyo. · **Position Overview**: · The Associate Di ...

  • 360 Recruitment Consultancy Ltd

    Director of IT Service Delivery Management

    1 week ago

    360 Recruitment Consultancy Ltd London, United Kingdom

    360 Recruitment are a specialist Technology recruiter, currently recruiting for a Director of Service Delivery Management to join one of the fastest-growing IT Manged Service Providers in the UK. · **Role: · **Director of Service Delivery Management · **Salary**: · £100,000 to £1 ...

  • FactSet Research Systems

    Associate Director of IT Service Management

    2 days ago

    FactSet Research Systems London, United Kingdom

    We are seeking an Associate Director of IT Service Management & Strategy to lead and strategize IT Service Management (ITSM) initiatives, with a specific focus on implementing and managing a Configuration Management Database (CMDB) and Change Management processes. As the Director ...

  • British Council

    Director Customer Service Transformation

    1 day ago

    British Council London, United Kingdom

    Director Customer Service Transformation · **Date**:6 Sep 2023 · **Location**: London, UKM, GB · **Company**:British Council · We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly wit ...