- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
-
E-commerce Account Executive
2 days ago
FedEx Express EU Enfield, United Kingdom**Résumé de la position**: · **Salary: Negotiable** · **Hours**: 37.5 hours · **Shift Pattern**: Monday - Friday. Start/Finish: , 60 min unpaid break · An exciting role is available within the e-commerce Team · We believe that our strengths come from our differences, and we activ ...
-
Account Executive
6 hours ago
March Recruitment Weybridge, United Kingdom**Job Title: Account Executive - Portuguese Speaking** · **Location: Weybridge** · **Salary: £26,000 per annum + 5% bonus** · **Duration: Permanent role offering hybrid working (2 days in office, 3 days working from home)** · **Summary of an Account Executive** · Primary point of ...
-
E-commerce Account Executive
2 days ago
FedEx Express EU Enfield, United Kingdom**Positionszusammenfassung**: · **Salary: Negotiable** · **Hours**: 37.5 hours · **Shift Pattern**: Monday - Friday. Start / Finish: , 60 min unpaid break · An exciting role is available within the e-commerce Team · We believe that our strengths come from our differences, and we ...
-
Strategic Account Executive
1 day ago
Clinigen Weybridge, United KingdomClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed ...
-
Accounts Executive
5 days ago
Minerva Private Travel Cobham, United KingdomDue to the growth of the company and our CFO looking to reduce their hours we are looking for an experienced all round accounts person. We are a successful, growing Private Travel Company with this role expected to expand as the company continues to grow. · Based in the office at ...
-
National Account Executive
1 week ago
Seven South East England, United KingdomOur client: · - Globally renowned,forward thinking Drinks business with one of the biggest brands on the Planet · - They're category leaders who take pride in their employees' development and training, offering outstanding progression opportunities and fantastic company benefits. ...
-
Account Executive
3 days ago
World Fuel Services Staines-upon-Thames, United KingdomAt World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, coll ...
-
Regional Account Executive
1 week ago
Seven East Anglia, United KingdomOur client: · - Globally renownedforward thinking Drinks business with some of the biggest brands on the Planet who are looking for a Regional Account Executive to manage customers across East Anglia. · - They the business are category leaders with an amazing brand, who take prid ...
-
Public Relations Account Executive
3 days ago
Royal Caribbean group Weybridge, United Kingdom**Public Relations Account Executive (EMEA)** · **About Royal Caribbean** · At Royal Caribbean Group, we deliver unforgettable vacations to our guests. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are ...
-
Customer Service Account Executive
1 day ago
Clinigen Group Weybridge, United KingdomORGANISATION · Clinigen Limited is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and ...
-
Account Development Executive
1 week ago
Page Personnel Finance Esher, United KingdomAs an Account Development Executive, you will take responsibility for the day-to-day account management of a portfolio of UK and European corporate accounts. You will provide high-quality and diligent support to the corporate sector sales team to ensurethe continued management of ...
-
Accounts Executive
1 week ago
Kingsgate Recruitment Ltd Egham, United KingdomMy cleint is one of the world's leading sustainable asset financiers, providing customised business concepts for efficient technology management. Customers with investment projects in the areas of IT, industry and healthcare receive optimum support and minimumhassle via our asset ...
-
IT Account Executive
3 days ago
Berkeley Group Send, United Kingdom**Job Purpose**: · We are looking to recruit an Account Executive to work alongside the Web Content and Digital Development teams to deliver on operational requests for the business. · **Responsibilities and Accountabilities**: · - Task management and prioritisation of all tasks ...
-
National Account Executive
1 week ago
Pilgrim's Food Masters Staines-upon-Thames, United KingdomAbout Pilgrim's Food Masters · We are Pilgrim's Food Masters, part of the Pilgrim's family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish h ...
-
Key Accounts Executive
1 week ago
World Fuel Services Staines-upon-Thames, United KingdomAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinkin ...
-
Account Executive, Portworx
3 days ago
Pure Storage Staines-upon-Thames, United KingdomCompany Overview: · **BE PART OF BUILDING THE FUTURE.** · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Account Executive, Portworx
2 days ago
Pure Storage Staines-upon-Thames, United KingdomBE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And ...
-
Account Executive
1 week ago
Absolutely Recruitment Surbiton, United Kingdom**Account Executive -** · **Full time, permanent role - hybrid working pattern** · **Monday - Friday, Hours 9am - 5:15pm · Salary £24,000 -£27, 840 per annum plus excellent benefits package** · **Based in Surbiton, Surrey** · Are you a driven Account Executive who has experience ...
-
Account Executive
1 week ago
DataGuard London, United Kingdom Permanent employee, Full timeResponsibilities · Du positionierst DataGuard-Lösungen strategisch bei Entscheidungsträgern und treibst Geschäftsmöglichkeiten im Midmarket- und Corporate-Segment voran. · Du verwaltest den gesamten Sales Cycle und sorgst für einen nahtlosen Übergang zu unserem Customer Success T ...
-
Account Executive, Enterprise Major Accounts
1 week ago
Portworx Staines-upon-Thames, United Kingdom**BE PART OF BUILDING THE FUTURE.** · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. ...
Account Executive - Weybridge, United Kingdom - Clinigen
Description
We welcome applications from individuals based within a commutable distance to our Burton-On-Trent, Staffordshire or Weybridge, Surrey offices.
Key Responsibilities:
Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. A flexible approach is required as services may be subject to change. Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through:
Order and enquiry handling:
• Within set SLA's, and referencing the relevant internal reference instructions, process customer orders and enquiries accurately, efficiently in full through to completion to deliver the right drug, to the right patient, at the right time
• Adhere to set regulatory, legislative, and compliance-based SOP's whilst handling customer data and in accordance with Clinigen processes
• Process quotations and product sourcing enquiries in line with training and reference documents for respective regions
• Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance
• Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock, complaints, non-conformances etc.)
• Develop relationships with our customers to deal with enquiries first time and in full, where possible. Soft skill communication is clear and apparent at all times
Training and Process:
• Complete an 'onboarding' training program specific to your Customer Services role and upon further experience, assist to deliver this training to new starters
• Ensure familiarisation and confidence in using all systems and processes within the Customer Services department in line with our departmental training hub and reference documents
• Input in improving customer experience by communicating any process constraints or improvement activity ideas
• Expectation to attend all compliance-based refresher training programs set by the Training Manager
• Provide constructive feedback to Clinigen using the Peakon system to showcase our expertise and to help be the voice of our customers
• Comply with all internal practices and SOPs. Customer Service authored SOPs should be well known
• Strive to achieve personal objectives set by line manager and relevant departmental KPIs and attend regular check ins with your line manager to record these in the company appraisal portal
• Develop and maintain an understanding of all relevant Clinigen and client products to support our customer needs
• Familiarise yourself with internal colleagues' processes to ensure a collaborative nature in our exchanges
Customer Relationship & Support:
• Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
• Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer's needs
• Make outbound calls to our customers to support strategic projects or for a business requirement
• Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
• Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity
• Collaborate with internal Clinigen Teams to ensure the customers account is compliant and created according to their needs i.e., online access
• Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management
• Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers demands as per language and cultural requirement
• Support the customer needs in line with departmental KPIs
• When appropriate, promote Clinigen Direct and encourage customers to process their own orders through the digital platform
• Ensure that complaints and non-conformances are captured in line with our SOP's and corrective actions are implemented promptly to ensure customer relationship is maintained. Awareness to escalate when required.
• Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
Additional duties:
The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.
Requirements
Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
Benefits