- Manage a team of Claims Specialists, including implementation of KPIs & individual development, and determine operational strategies.
- Determine authorization on settlement requests, set reserves, & approve reserve changes
- Oversee global claims portfolio (including claims handled in-house, or forwarded to a TPA or an insurer for handling).
- Develop, analyze, and distribute monthly and quarterly reports related to reserves, payments, claims activity, and productivity
- Present trends & global claims risk profile to the executive leadership team
- Cross-functional collaboration with Trust & Safety, Insurance, Customer Experience, Legal and Analytics Lime teams, as well as Insurers, TPAs, and outside counsel as required
- Audit TPAs' claim files and service invoices to ensure compliance with Service Level Agreements and accomplishment of key performance metrics
- Ensure insurers are adhering to Claims SLAs and monitor insurance claim denials (requiring a strong understanding of Lime's insurance policies)
- 5+ years of property & casualty claims handling experience (focused on EMEA and US liability claims)
- Deep knowledge of property damage, physical injuries, medical terminology, medical treatment protocols, and wage loss claims process
- Proven experience working with third-party administrators, and internal and external legal teams in a high-volume claims environment
- Deep technical claim knowledge, including experience with RMSCapable of working across several time zones
- Preferred Experience
- Professional Certified Claims Professional (CCP)
- Familiarity with the legal and regulatory landscape affecting micromobility, including insurance laws, personal injury claims, and data privacy regulations relevant to customer and third-party claims.
- 3+ years in a management role
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Claims Manager
2 weeks ago
Harrison Holgate London, United KingdomOur client, a Lloyd's Syndicate, seek a Claims Manager. This will be a very hands on role, coordinating with group colleagues, managing outsource providers and the in-house claims team. The opportunity is multi class but predominantly driven by PropertyReinsurance and Property in ...
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Claims Manager
5 days ago
Eames Consulting London, United KingdomI am currently working with a top Lloyd's syndicate who are looking for a Claims Adjuster to join their market leading Political Risks, Accident and Contingency team. · In this role, you will be responsible for managing and evaluating claims related to political risks and conting ...
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Claims Manager
1 week ago
High Finance (UK) Limited T/A HFG London, United KingdomNew Vacancy: Claims Manager - Financial Lines. · Lloyd's Syndicate - City of London. · Competitive Salary. · HFG are currently recruiting on behalf of a global Lloyd's Syndicate, who are looking to add a Claims Manager to lead their Financial Lines Team (FI, D&O, W&I, Transaction ...
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Marine Claims Manager
2 weeks ago
Harrison Holgate London, United KingdomA leading Lloyd's Broker have a new opening for a Marine Claims Manager. The successful applicant will be responsible for the handling of claims emanating from the Marine division and have a strong Cargo background along with Marine Transportation andAviation Claims experience. O ...
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Claims Team Manager
1 week ago
Harrison Holgate London, United KingdomA widely respected Insurance Company have an exciting opening for a Claims Team Manager within their Financial Lines division. You will be responsible for managing a team of experienced Senior Claims Adjusters who handle Professional & Financial linesclaims, including PI, D&O, Fi ...
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Claims Operations Manager
1 week ago
Claims Recruitment Services London, United Kingdom**Claims Operations Manager** · **London** · **Competitive Salary** · We are currently recruiting for a Claims Operations Manager on behalf of our client, a highly regarded Lloyd's Syndicate and (re)insurer with an excellent reputation within the market. · **Key Responsibilities* ...
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Senior Claims Manager
1 week ago
Harrison Holgate London, United Kingdom**Responsibilities**: · Technical due diligence for M&A and RITCs for all the new UK/European/Lloyd's opportunities, using a combination of statistical and judgement-based methods to sample and analyse unexpired and expired exposure. · Very strong understanding of commercial and ...
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Reinsurance Claims Manager
5 days ago
Aston Charles Ltd London, United Kingdom**Based in prestigious offices a minute's walk from Lloyd's, this boutique reinsurance broker has forged a fantastic reputation across the globe. Its client list includes insurance companies and broking houses based in almost every conceivable territory.Growing at an impressive r ...
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Disrepair Claims Manager
6 days ago
The Hyde Group London, United KingdomHyde is looking to recruit a Disrepair Claims Manager who is responsible for ensuring housing disrepair claims are proactively managed from conception to conclusion up to and including settlement/litigation with the purpose of avoiding litigation whereverpossible. · **Key Respons ...
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Claims Manager
2 days ago
Investigo London, United Kingdom permanentCompany Overview · This is a fantastic opportunity to join a specialist Lloyds of London Insurance Broker, working in their City of London office as the Claims Manager. You will be joining a small but knowledgeable team, who manage a growing portfolio of UK and international busi ...
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Claims Manager, Pac
1 week ago
Arthur London, United KingdomAre you looking for an exciting and challenging opportunity in the Lloyd's market? Our top syndicate is seeking a Claims Adjuster to join our market-leading Political Risks, Accident, and Contingency team. In this role, you will have the chance to workon a diverse range of claims ...
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Head of Claims Business Management
2 weeks ago
Beazley London, United KingdomJob Title: Head of Claims Business Management · Division: General Claims · Reports To: As per Beazley's organisation chart · Key Relationships: Group Head of Claims, Heads of Claims Teams, Claims Team Leaders, Claims Team, UCO, Compliance, Risk Management, IT, Underwriters, Facil ...
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Claims Manager
2 weeks ago
AIG London, United Kingdom Full timeAt Talbot Underwriting, we are reimagining the way we help customers to manage risk. Join us as a Property Claims Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. · Make you mark in Talbot's C ...
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Claims Manager
2 weeks ago
AIG London, United Kingdom Full timeAt Talbot Underwriting, we are reimagining the way we help customers to manage risk. Join us as a Property Claims Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. · Make you mark in Talbot's C ...
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Head of Claims Service Management
5 days ago
Aspen Insurance Holdings London, United KingdomReference: ASPUKRS00038 · , · Permanent - Full Time · **About us**: Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business pa ...
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Claims Vendor Account Manager
2 weeks ago
Harrison Holgate London, United KingdomA widely respected Lloyd's Syndicate have a new opening for a Claims Vendor Account Manager. Responsibilities will include developing external claims service standards, selection and oversight processes and maintain regular reviews of key partners. · Other duties will include wor ...
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Claims Manager
1 week ago
The Wren Insurance Association Limited london, United KingdomAbout the Role · The Claims Manager is responsible for liaising with Members in respect of handling professional indemnity claims against construction professionals. You will be attending meetings, mediations, hearings etc with Members and solicitors as well as providing liabilit ...
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Claims Manager
7 hours ago
Finitas London, United KingdomFI/PI Claims Manager - Lloyd's Broker - £DOE · Finitas are delighted to be partnered with a successful Lloyds broker to identify a Claims manager to head up the FI team as they increase their client offerings. · Strong experience with FI Claims · A successful candidate must ha ...
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Senior Claims Advocate, Crisis Management
3 weeks ago
Aon London, United KingdomCan you bring proven expertise in handling a sophisticated portfolio of Crisis Management claims ? Are you driven to secure the best possible claims outcomes for a wide and varied portfolio of Global clients ? If so, then we'd love to hear from you in connection with this excitin ...
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Claims Manager
1 week ago
The Emerald Group London, United KingdomSupport the Head of Claims to deliver the Company's strategic initiatives and objectives and be involved in designing the same · Location: London · Category: Claims · Type: Permanent · Key Duties (including but not limited to): · Implement internal procedures and processe ...
Claims Manager - London, United Kingdom - li
Description
Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
Lime is hiring a Claims Manager to join our Trust and Safety team In this role, you will report to the Head of Trust and Safety. You will have expertise in analyzing BI/PD claims, running a team of claims specialists globally, and utilizing data-driven analytics to drive optimization and scalability. As the CM, you will thrive in a fast-paced environment, have experience running a global team, and can build innovative solutions to scale and optimize the overall claims process. The ideal candidate will have experience working in an evolving startup environment. You will be an in-the-moment problem solver who can think about short-term and long-term plans. You're energized about building, scaling, and being part of a forward-thinking organization.
What you'll do:#LI-Remote
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Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
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