Jobs
>
Reading

    Sr Technical Support Engineer - Reading, United Kingdom - Aspen Technology

    Aspen Technology
    Aspen Technology Reading, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Full time
    Description

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

    The Role

    At AspenTech our software provides customers with the solution to complex problems accelerating their digital transformation through optimisation, which enables their assets to run safer, greener, longer and faster.

    One of the key drivers for success at AspenTech is customer adoption and engagement. This driver is core to the service the CS&T team provides. The team aims to ensure customers are aware of product features and benefits and can effectively understand and implement them within their business.

    The CS&T department at AspenTech are a central hub acting as the voice of our customers within the business. The Principal Support Engineer plays a crucial role within the team, taking ownership of customer service to provide the highest standard of support and training.

    Your time will be divided between solving technical problems raised by our customers and delivering training to our customer (on-site and virtual). In addition, some of your time will be spent supporting our Sales teams with pre-sales consulting and other projects.

    Your Impact

  • Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech's proprietary software.
  • Function as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech's proprietary software.
  • Communicate with customers through phone, chat, web-conferencing, email, and in-person.
  • Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech. Work with cross functional management to ensure global issue escalation meets ongoing customer needs.
  • Identify new content areas and lead teams to create technical white papers for publication to AspenTech's web knowledgebase for areas of expertise.
  • Deliver high-quality advanced level and tailored training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert users.
  • Using expert knowledge of industry trends, lead development of AspenTech's customer-facing training materials for new applications and focus on the industry.
  • Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.
  • Lead a small team functioning as subject matter experts (SME) in AspenTech's pre-release beta software testing program to drive product quality.
  • Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
  • Lead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needs.
  • Conduct health checks on assigned accounts.
  • Lead cross-functional improvement projects as needed with regular updates to an AspenTech management team.

    • What You'll Need

  • Bachelor, master's or degree in Chemical Engineering or closely related discipline.
  • Strong understanding of Chemical Engineering principles with demonstrated expertise.
  • Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical and process industries. Work experience in such an environment is beneficial.
  • Prior exposure to AspenTech products or competitor tools.
  • Detail-oriented with hands-on problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to present complex information in a clear and concise manner.
  • Strong customer first mindset, with the ability to identify opportunities that create value for customers.
  • Ability to manage multiple responsibilities and competing priorities.
  • Ability to travel.
  • Travel is usually less than 25% and may be international.
  • Omega Resource Group

    IT Support Engineer

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Omega Resource Group Reading, United Kingdom Full time

    Job Title: IT Support Engineer · Location: Reading · Salary: Competitive · Contract Type: Permanent · My client is a leading engineering and manufacturing business located in the Reading area the business is looking to hire a Senior IT Support Engineer to come in and manage ev ...

  • Dead Simple Computing

    IT Support Engineer

    Found in: Jooble UK O L C2 - 3 days ago

    Dead Simple Computing Reading, Berkshire, United Kingdom

    Dead Simple Computing, a growing independent IT services company based in Reading, UK, is seeking an experienced and motivated IT Support Engineer to join our team. This role will be instrumental in driving process improvements, delivering technical support, managing projects, an ...

  • Revorec Recruitment Solutions

    Technical Support Engineer

    Found in: SonicJobs Direct Apply UK - 6 hours ago

    Revorec Recruitment Solutions Watford, United Kingdom Full time

    Technical Support Engineer - Electro Mechanical · £45,000 - £55,000 + Training + Flexi time + Excellent Benefits · Monday - Friday · Watford · *Must speak 2 or more languages (English and German, French, Danish, Italian or Spanish) · Do you have electro-mechanical service and/ ...

  • Security Cleared Jobs

    Application Support Engineer

    Found in: Talent UK 2A C2 - 13 hours ago

    Security Cleared Jobs Reading, United Kingdom

    This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an Application Support Engineer on a highly secure site near Reading. Hybrid working is supported after training. · Job Summary: · As the Application Support Engineer y ...

  • Loftware

    Technical Support Engineer

    Found in: Ziprecruiter UK C2 - 7 hours ago

    Loftware Reading, United Kingdom

    Job Description · A career at Loftware is more than just a job – it's an opportunity to help shape the supply chain of the future. · We are looking for a Technical Support Engineer to join our team. · As a Technical Support Engineer, you will analyze customer issues with deep und ...

  • Premier Technical Recruitment

    Engineering and Technical Customer Support Engineer

    Found in: SonicJobs Direct Apply UK - 6 days ago

    Premier Technical Recruitment Basingstoke, United Kingdom Full time

    Engineering and Technical Customer Support Engineer · Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home · to c£40k (neg dep exp) + exceptional benefits package · Our globally renowned and respected client has been established for more than 60 y ...

  • Polar Recruitment Services Ltd

    Application Support Engineer

    Found in: Jooble UK O C2 - 5 days ago

    Polar Recruitment Services Ltd Reading, Berkshire, United Kingdom

    This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an Application Support Engineer on a highly secure site near Reading. Hybrid working is supported after training. · As the Application Support Engineer you will suppor ...

  • Evertz

    Enterprise Support Engineer

    Found in: Talent UK C2 - 5 days ago

    Evertz Reading, United Kingdom Full time

    Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M+E) industry and ...

  • 83zero Limited

    Print Management Technical Support Engineer

    Found in: SonicJobs Direct Apply UK - 3 days ago

    83zero Limited Bracknell, United Kingdom Full time

    Are you mad about Print Management software? Then keep on reading? · Our Client · Our client is the market leader in Print Management software and they're growing their Technical Support team in Bracknell. · They're looking for Technical Engineers or Consultants from the Print M ...

  • IQVIA

    Site Support Engineer

    Found in: beBee S2 UK - 6 days ago

    IQVIA Reading, United Kingdom Paid Work

    Site Support Engineer · London, UK · Office based · Under minimal supervision, provide second-tier Information Technology (IT) support to end users and senior leadership, to restore service and / or identify and correct core problems. · A successful IT Technician must have prior ...

  • Aspen Technology

    Principal Technical Support Engineer

    Found in: Appcast UK C C2 - 4 days ago

    Aspen Technology Reading, Berkshire, United Kingdom

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • Experis - ManpowerGroup

    Azure AI Support Engineer

    Found in: Jooble UK O C2 - 5 days ago

    Experis - ManpowerGroup Reading, Berkshire, United Kingdom

    Azure AI Support Engineer | Azure | AI | DevOps | Powershell | Python · Do you want to join one of the biggest tech companies in the world? · My client is searching for a highly skilled Azure AI Support Engineer with experience in DevOps & Python/Powershell. · The Azure AI Cust ...

  • Aspen Technology

    Principal Technical Support Engineer

    Found in: Jooble UK O L C2 - 4 days ago

    Aspen Technology Reading, Berkshire, United Kingdom

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • Aspen Technology

    Principal Technical Support Engineer

    Found in: Talent UK C2 - 4 days ago

    Aspen Technology Reading, United Kingdom Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • Aspen Technology

    Principal Technical Support Engineer

    Found in: beBee S2 UK - 2 days ago

    Aspen Technology Reading, United Kingdom Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

  • Microsoft

    Technical Support Engineer Endpoint Protection

    Found in: Talent UK C2 - 2 days ago

    Microsoft Reading, United Kingdom Full time

    Overview · As a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. · With over 18,000 employees worl ...

  • Avd Appoint Ltd

    Principal Control Systems Engineer

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Avd Appoint Ltd Reading, United Kingdom Full time

    Principal Control Systems Engineer - Reading - up to £75,000 + Benefits - Ref 1591 · I am currently recruiting for a Principal Control Systems Engineer to work for a key client of mine based in Reading across the UK. Salary up to £75,000. · The company's mission is the pursuit of ...

  • Mainstay Facilities

    Mechanical Engineer

    Found in: SonicJobs Direct Apply UK - 14 hours ago

    Mainstay Facilities Reading, United Kingdom Full time

    Mechanical Engineer · £40, · Reading · Mainstay Recruitment are currently working with a well established company who are looking to recruit for a Mechanical engineer to perform planned and reactive maintenance across a variety of aspects such as HVAC, Plumbing, Pumps, AHU and W ...

  • Avd Appoint Ltd

    Telemetry Engineeer

    Found in: SonicJobs Direct Apply UK - 1 day ago

    Avd Appoint Ltd Reading, United Kingdom Full time

    Telemetry Engineer - Reading - up to £50,000 + Benefits - Ref 1590 · I am currently recruiting for a Telemetry Engineer to work for a key client of mine based in Reading. Salary up to £50,000. · The company's mission is the pursuit of engineering solutions that transform industri ...

  • AWE Plc

    Facility Engineer

    Found in: SonicJobs Direct Apply UK - 5 days ago

    AWE Plc Reading, United Kingdom Full time

    AWE is currently recruiting for a Shift-based Facility Engineer to be responsible for delivering professional engineering services to enable the Principal Asset Engineer in fulfilment of the strategy for the upkeep of all assets and equipment AWE needs in order to deliver the Pro ...