- Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
- Regularly assess customer applications and trouble-shoot/diagnose issues through research and/or issue replication to determine the root cause
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
- Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
- Aid in design changes and interface with Evertz Product Management team regarding new "feature requests"
- Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group.
- Good communication and interpersonal skills
- Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
- Work experience with Linux (any flavor)
- Knowledge of cloud computing environments (AWS) is preferred
- Database experience would be an asset
- Above average customer service skills
- Ability to perform effectively in high pressure situations
- Unparalleled desire to help the customer and deliver service excellence
- Passion for technology and learning new software and hardware products
- Problem-solving ability and ability to react to changing situations
- Ability to multi-task in a fast-paced environment
- Degree or diploma in Computer, Electronics or Computer Electronics is an asset.
- Must have a valid driver's license
- Must be eligible for international travel and able to work alone with little or no supervision
- Competitive total compensation package
- Work-life balance
- Career progression. Fast paced environment with opportunity to learn broad range of technical skills
- Casual work environment
- Social events
-
Junior Support Engineer
5 days ago
Definitive Recruitment Ltd Reading, United Kingdom**Junior Support Engineer - Hardware, firewalls, VPN, Linux** · **Junior Support Engineer**: · - ** Rapidly growing start-up based in the heart of Reading seek an junior **Support Engineer** to manage their server/network infrastructure. This is a really exciting opportunity for ...
-
Application Support Engineer
23 hours ago
SR2 Reading, United Kingdom**Application Support Engineer | C# | WCF | WPF | TDD | Remote | £30-35,000** · Are you a driven Application Support Engineer looking for a team of experts to share knowledge with? · We are looking for passionate individuals to join this global healthcare brand as they continue t ...
-
Application Support Engineer
23 hours ago
ITECCO Berkshire, United Kingdom**??NEW VACANCY??** · **Role: Application Support Engineer** · **Location: Newbury, Berkshire (hybrid)** · **Salary: up to £30,000 DOE** · **Contact me directly or click APPLY today for immediate submission.** · **?? ??** · **Do you thrive in a fast-paced environment and have the ...
-
Junior IT Support Engineer
1 week ago
Roc Search Limited Reading, United Kingdom**Junior IT Support Engineer - Reading** · Roc Search is a leading IT and Engineering recruitment consultancy, with offices in Europe and the USA. · We are looking for a Junior IT Support Engineer to join our current IT team. You will be based at our head office, a busy and vibra ...
-
IT Field Support Engineer
5 days ago
Cerco IT LTD Berkshire, United Kingdom**Field Service IT Hardware Break-Fix Engineer** · Our client is one of the UK's leading independent IT service and support providers. Their core philosophy is to provide high-level support for all your business's communications and data management needs. They provide a consultat ...
-
IT Field Support Engineer
6 days ago
Cerco IT LTD Berkshire, United Kingdom**Field Service IT Hardware Break-Fix Engineer** · **Key Responsibilities** · - Attend a range of customer sites to provide high quality support on IT hardware and software products, within the required SLAs · - Work efficiently and proactively to deliver IT support services to a ...
-
Technical Support Engineer
1 week ago
iRecruit Partners Ltd Reading, United KingdomTo provide 1st/2nd line support across a wide range of technologies, ideally resolving issues at first line stage but, if not possible, escalating to the appropriate technical resolver group. Flexible to work from home on a Friday. · **Key Tasks**: · - Use technical knowledge to ...
-
2nd Line Support Engineer
23 hours ago
Avanti Reading, United KingdomAvanti Recruitment are working with a Managed Service Provider located in the Reading area who are looking for a 2nd Line Support Engineer to join their team. · Being a MSP, no day is the same and you will get to work with lots of different types of technology as well as meeting ...
-
Infrastructure & Support Shift Engineer X 2
6 days ago
iRecruit Partners Ltd Reading, United KingdomJob title: Infrastructure Shift Engineer X 2 ( 4 nights on, 4 nights off) £35k + 20% shift allowance · To maintain and support a private cloud and ISP infrastructure in a forward thinking, rapidly growing MSP. This role provides a great mixture of duties giving exposure to wide r ...
-
RecruitmentRevolution Reading, United KingdomWhat is the last thing you learned? Are you surrounded by a team that can help you grow and excel in your career, broadening your knowledge daily? Are you looking for a new challenge that can really help you succeed in your technical IT career? · Are you self-motivated, ambitious ...
-
The Recruiters Room Arborfield, United KingdomOur client based in Arborfield, are seeking a 3rd Line Support Engineer /Project Engineer to join their enthusiastic and responsive Technical Support team. · The role involves supporting a variety of clients providing exposure to a wide range of technologies and being involved in ...
-
Engineering Support
2 days ago
Bsria Limited Bracknell, United Kingdom Full timeOffering a unique combination of one of the UK's leading UKAS accredited test facilities with specialist global leading test engineers and industry leading consultants BSRIA is ideally placed to offer a solution that provides the independent and authoritative technical input and ...
-
IT Support Engineer
5 days ago
Conister Bank Basingstoke, United Kingdom**IT Support Engineer** · **6 mth FTC** · **Basingstoke/Hybrid** · We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing · To enable that growth we are looking for a skilled IT Helpdesk Engin ...
-
IT Support Engineer
6 days ago
ITECCO Surrey, United Kingdom**IT Support Engineer, Surrey, up to £35,000 DOE** · **Role: IT Support Engineer** · **Location: Guildford, Surrey (onsite)** · **Salary: up to £35,000 DOE** · **Contact me directly or click APPLY today for immediate submission.** · **Don't miss out** · **?? ??** · **Are you read ...
-
IT Support Engineer
1 week ago
Pearson Carter Oxford, United Kingdom**IT Support Engineer - £40k - Hybrid - Growth Opportunities** · Pearson Carter are currently working on an IT support role for a client who work across the Space, Satellite and Insurance industry. They recently helped create the software for the Artemis space project and work wi ...
-
IT Support Engineer
3 days ago
DG Partnership Ltd Surrey, United Kingdom**IT Support Engineer - Competitive Salary - Farnham, Surrey / Remote** · **The Role · Are you an enthusiastic IT Support Engineer looking for your next challenge? If so, we have the perfect opportunity for you. · As a result of our continued growth, we are looking for an IT Supp ...
-
IT Support Engineer
23 hours ago
CV Screen Aylesbury, United Kingdom**IT Support Engineer - Azure / SharePoint · Aylesbury / Home Based for 2 or 3 days per week · Salary to £45,000 + Benefits** · CV Screen is recruiting for a Senior IT Support Engineer with a good knowledge of supporting Azure and SharePoint. The role is working for a fantastic s ...
-
IT Support Engineer
6 days ago
CV Screen Hemel Hempstead, United Kingdom**IT Support Engineer** · An IT Support Engineer with experience installing and supporting IT Systems and software is required by our client based in Hemel Hempstead, Hertfordshire. A salary of £30,000 + Company Van is available dependent upon experience. · The IT Support Enginee ...
-
IT Support Engineer
1 week ago
Enterprise Rent-A-Car Egham, United Kingdom**Overview** · We are looking to hire a **Support Engineer**into a permanent role to provide production support and support maintenance activities of IT solutions, specifically booking tools. · This role is home based however office prescnece would be expected for senior leadersh ...
-
IT Support Engineer
5 days ago
Right Now Recruitment Surbiton, United Kingdom**Are you currently looking to secure your next permanent opportunity within I.T?** · Perhaps you have experience in Second Line Support, Application support or a Software support engineer. · Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence ...
Enterprise Support Engineer - Reading, United Kingdom - Evertz
Description
Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M+E) industry and build strong customer communications skills, this position is for you
While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others
You will be working with Evertz' industry leading in Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting the with quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.
Responsibilities:
Skills and Abilities:
Qualifications:
What we offer: