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    Principal Technical Support Engineer - Reading, Berkshire, United Kingdom - Aspen Technology

    Aspen Technology
    Aspen Technology Reading, Berkshire, United Kingdom

    3 days ago

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    Description
    The driving force behind our success has always been the people of AspenTech.

    What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

    You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

    The RoleAspen Technology is seeking a Sr Principal Technical Support Engineer to join our industry leading Engineering software support team.

    The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.

    The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS.Your ImpactTroubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech's proprietary softwareFunction as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech's proprietary softwareCommunicate with customers through phone, chat, web-conferencing, email and in-personAct as a role model to other team members in following work processes and demonstrating AspenTech's valuesOwn escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech.

    Work with cross functional management to ensure global issue escalation meets ongoing customer needs.

    Identify new content areas and lead teams to create technical white papers for publication to AspenTech's web knowledgebase for areas of expertiseDeliver high-quality advanced level and customized training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert usersUsing expert knowledge of industry trends, lead development of AspenTech's customer-facing training materials for new applications and focus in the industry.

    Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.

    Lead a small team functioning as subject matter experts (SME) in AspenTech's pre-release beta software testing program to drive improved product quality – proactively ensure the effectiveness of the testingLead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solutionLead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needsIdentify the need for health checks on assigned accounts and conduct themIdentify and lead cross-functional improvement projects as needed with regular updates to an AspenTech management teamWhat You'll NeedBachelor's, Master's or Ph.

    D.

    degree in Chemical Engineering or closely related disciplineStrong understanding of Chemical Engineering principles with demonstrated expertiseKnowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries.

    Work experience in such an environment is beneficial.
    Detail-oriented with hands-on problem-solving skillsPrior exposure to AspenTech products or competitor toolsStrong written and verbal communication skills. Ability to communicate effectively with senior management about business initiatives. Ability to present complex information in a clear and concise manner.

    Strong customer first mindset, with the ability to identify opportunities that create value for customersAbility to manage multiple responsibilities and competing prioritiesAbility to travel.

    Travel is usually less than 25% and may occasionally be international.
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