- You will be a leader not only in Fraud, but across Operations, contributing to the overall success of Operations & in providing good customer outcomes.
- Partner strongly with Fraud Strategy, maintaining & enabling a strong purpose for the virtual team accountable for managing fraud risk.
- Stay abreast of fraud typology & regulatory changes in order to ensure that the business maintains a 'Dynamic and Well Controlled' approach to Fraud Risk management, representing the business at industry forums.
- Partner with business partners, Technology, and assurance functions, such as legal and compliance, to drive change within fraud, ensure that broader business changes impacting the fraud risk appetite are assessed and responded to, resulting in appropriate management of fraud risk, within the businesses appetite.
- Synthesise data and reporting; perform analysis and bring valuable business insights through evaluation of relevant information and insights
- Experience in a similar Fraud leadership role, ideally with experience of leading significant change and within a cards issuing environment
- Knowledge of current industry fraud trends and solutions
- The ability to work across different parts of the business to deliver fraud controls that enable good customer outcomes
- Ability to develop influential relationships based upon shared fraud & customer objectives
- Confident judgement to formulate proposals and make solid recommendations to senior stakeholders
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Fraud Investigator
1 week ago
Capital One - UK Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, Nottinghamshire · Fraud Investigator · **About this role** · **We're recruiting now for a start date of **19th June **so you'll need to be available to start on that day.** · Our customers are at the heart of everything we do. ...
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Fraud Investigator
5 days ago
Capital One - UK Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, Nottinghamshire · Fraud Investigator · **About this role** · **We're recruiting now for a start date of 18th September** **so you'll need to be available to start on that day.** · Our customers are at the heart of everything we ...
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Claims Fraud Investigator
5 days ago
GerrardWhite Nottingham, United Kingdom**Claims Fraud Investigator - Motor Insurance** · **Salary: _Competitive_** · **Hours**:35 hours per week, Monday-Friday · **Locations**:Chesterfield, Manchester, Nottingham, and Tunbridge Wells. · **Hybrid**: 3 days remote, 2 days office-based · **Overview** · My client is a lea ...
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Fraud Triage Assistant
6 days ago
Nottinghamshire Police Nottingham, United KingdomJob description · **Main Purpose of Role** · - To review and assess 'local' reports of fraud in order to assist in the effective early triage and intervention. · - To make contact with victims to establish what further action is required, referring cases where appropriate to Acti ...
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Fraud Analyst
1 week ago
Harnham - Data & Analytics Recruitment Leicester, United Kingdom**Fraud Analyst** · **Leicester** · **Up to £42,000** · **Hybrid** · **The Company** · This is a Top UK retail company that is looking to bring in a fraud analyst with a technical background to help protect the company against fraud, creating and updating fraud models to prevent ...
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Fraud Investigator
1 week ago
Capital One - UK Nottingham, United Kingdom FraudNottingham Trent House , United Kingdom, Nottingham, NottinghamshireFraud InvestigatorAbout this role · Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the ri ...
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Fraud Evaluator
6 days ago
Leicestershire Police Leicestershire, United Kingdom**Looking for a new, challenging role where you can really make a difference?** · Leicestershire Police are currently looking to recruit a Fraud Evaluator to join the Economic Crime Unit, Volume Fraud Team on a permanent full-time basis. · As a Fraud Evaluator you will work withi ...
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Fraud Analyst
5 days ago
The Access Group Loughborough, United KingdomRisk Analyst · Join the Access Family and see how we make software ideas become a reality · Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help ...
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Fraud and I
1 week ago
Capital One Financial Corporation Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Fraud About This Role · We're looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team. You'll be influential in shaping how fraud risk manag ...
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Head of Fraud
1 week ago
Capital One (Europe) plc Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Fraud · About This Role · We're looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team. You'll be influential in shaping how fraud risk ma ...
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Head of Fraud
1 week ago
Capital One Financial Corporation Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Fraud · About This Role · We're looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team. You'll be influential in shaping how fraud risk ma ...
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Fraud Investigator
1 week ago
Capital One (Europe) plc Nottingham, United KingdomOur Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate: · Application Fraud · Account Takeover · Investigate all forms of inbound and outbound cardholder con ...
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Head of Fraud
1 week ago
Capital One Nottingham, United Kingdom Full timeNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Fraud About This Role · We're looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team. You'll be influential in shaping how fraud risk mana ...
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Fraud and I
1 week ago
Capital One (Europe) plc Nottingham, United KingdomNottingham Trent House , United Kingdom, Nottingham, NottinghamshireHead of Fraud About This Role · We're looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team. You'll be influential in shaping how fraud risk manag ...
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Fraud Investigator
1 week ago
Capital One Nottingham, United Kingdom Full timeNottingham Trent House , United Kingdom, Nottingham, NottinghamshireFraud Investigator About this role · Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the ...
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Fraud Investigation Advisor
1 week ago
NEXT Leicester, United Kingdom**Shifts**: · - Monday 11am - 9pm, Thursday - Friday 12pm - 9pm & Saturday 9am - 7pm (36 Hours week) · - Thursday & Friday 9am - 6pm & Saturday & Sunday 8am - 6pm (36 Hours week) · - Saturday 9am - 7pm, Monday 11am - 9pm, Tuesday & Wednesday 12pm - 9pm (36 Hours week) · **OR Buil ...
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Fraud Insight Analyst
2 weeks ago
Harnham Leicester, United Kingdom**FRAUD INSIGHT ANALYST** · **LEICESTER (flex/hybrid)** · **£40,000 + BENEFITS** · Interested in joining a leading household-name retailer and having an impact across protecting customers? Investigate potential fraudulent customer behaviour to save people from anything suspicious ...
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Claims Fraud Investigator
5 days ago
GerrardWhite Chesterfield, United Kingdom**Claims Fraud Investigator - Motor Insurance** · **Hours**:35 hours per week, Monday-Friday · **Salary**: Competitive · **Locations**:Chesterfield, Manchester, Nottingham, and Tunbridge Wells. · **Hybrid**: 3 days remote, 2 days office-based · **Overview** · My client is a leadi ...
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Fraud Investigator
1 week ago
Capital One - UK Beeston, Nottinghamshire, United KingdomFraud Investigator · Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate: · Application Fraud · Account Takeover · Investigate all forms of inbound and ou ...
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Property Insurance Fraud Investigator
3 days ago
Adjusting Appointments Limited Yorkshire and Humberside, United KingdomWorking for this national adjusting operation you will be responsible for the investigation of potential non motor fraud claims, which could include over exaggerated losses. · - Working from a home base you will be expected to investigate a portfolio of commercial and domestic pr ...
Fraud and I - Nottingham, United Kingdom - MERJE Ltd
Description
Head of FraudOur client is looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team.
You'll be influential in shaping how fraud risk management evolves for the business alongside leading fraud customer service and case investigations.
You will be focused on delivering good customer outcomes, generating deep insights into new fraud attack types and the evolution of understanding of fraud in the first line of defence.
In addition you will closely partner with the Fraud Strategy team, sharing the responsibility for determining where fraud risks exist, or are growing, and ensuring the business adjusts its control environment & operational processes to combat those risks.
Reporting to the Director of Customer Service Delivery in the UK business, you will play a key role in enabling applicants & customers to fulfil their financial requirements, whilst protecting them & the organisation from fraud loss.
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