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    Account Director - Bristol, United Kingdom - Hybrid

    Hybrid
    Hybrid Bristol, United Kingdom

    2 weeks ago

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    Description
    Job Description Account Director

    Bristol office with UK travel

    As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth.

    Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through responsive communications, excellent delivery and added value through innovation and new technologies.

    You'll work closely with the Group Account Director to ensure the seamless operational running of client accounts, nurturing team dynamics, and fostering inter-office collaboration with Paid Media, SEO and Analytics.


    Customer Success:
    Reporting to and working closely with Group Account Director to ensure client retention and growth
    Leading on key Hybrid accounts and managing a team of Senior Account Managers and Account Managers
    Foster a culture of training and development, through personal development plans created and implemented across the team, with annual and bi-yearly reviews for every team member

    Ensure the Senior Account Managers have operational management of key accounts, ensuring a seamless client experience for Strategic Partnerships.

    Develop and maintain strong relationships with clients, understanding and embedding our services in line with their marketing objectives.
    Supporting Group Account Director on the implementation of new processes to build time efficiencies and consistency across planning, communication and reporting
    Ensure excellent campaign delivery – through upholding quality standards, testing and optimisation for our digital campaigns and ongoing management and optimisations for third-party activity

    Team Management and Collaboration:

    Supporting the implementation of planning, communication and reporting processes that are aligned and understood across teams for time efficiencies, quality and consistency.

    Provide supportive leadership and clear development objectives to team members, including conducting performance reviews and facilitating career progression.
    Supporting the development of reports and dashboards that fully meet the needs of our strategic partners.

    Working closely with the Group Account Director, Director of Strategy, CEO and Financial Controller to ensure seamless processes of financial and team performance, fostering AI software across the team.

    Supporting Marketing and Bids team on new opportunities and encouraging SAMs to attend pitches, or attend yourself as required.

    Position yourself as a strategic guide for clients, helping them to realise their business objectives.
    Working with Group Account Director to communicate both short- and long-term visions for innovation, whilst ensuring delivery for our client's immediate recruitment needs


    Long-Term Aspirations:
    Enhance leadership skills with Management Training Programme L3-5
    Take a long-term client-centric approach to planning.
    Lead the UK's most successful accounts team in the education sector

    Minimum 5 years' experience leading key client accounts in digital media
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