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Operations Coordinator
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Customer Operations Coordinator
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Operations Coordinator(Part Time)
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Katie Bard (Angela Mortimer Plc) Birmingham, United KingdomAt Katie Bard, we are seeking an enthusiastic, driven individual for a fast-paced and progressive role within the recruitment industry.As one of the leading recruitment firms in the Midlands, Katie Bard can offer graduates a fantastic starting point andthe opportunity to build sk ...
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Operations Coordinator
1 week ago
Bell Cornwall Recruitment Birmingham, United Kingdom Full timeOperations Coordinator (Broadband) · Birmingham, Jewellery Quarter · £25,000 + up to 20% annual bonus + great benefits including private health care · Bell Cornwall Recruitment are delighted to be working with a leading utilities company based in the Jewellery Quarter area of Bir ...
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Spares Coordinator
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Operations Coordinator - Birmingham, United Kingdom - Bell Cornwall Recruitment
Description
Operations Coordinator (Broadband)Birmingham, Jewellery Quarter
£25,000 + up to 20% annual bonus + great benefits including private health care
Bell Cornwall Recruitment are delighted to be working with a leading utilities company based in the Jewellery Quarter area of Birmingham.
Key Responsibilities:
As an Operations Coordinator, you will play a pivotal role within the Operations Team
Duties include:
Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs.
Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs.
Delivering exceptional customer service and educating customers on utility matters.
Successfully handling a substantial volume of objections and losses during peak periods (July - September).
Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June.
The ideal Operations Coordinator will have:
Substantial prior experience in the utilities sector, with a strong focus broadband particularly in operational or back-office roles is desirable.
Proficiency in Excel, including knowledge of Excel functions like XLOOKUP, would be highly beneficial.
Personable character who works proactively to solve and prevent problems.
Ability to work in a fast-paced environment and manage your own workload with minimal supervisionInterested? Please click the 'APPLY' button now
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)