Jobs

    Service Administrator - Knighton, United Kingdom - Anderson Scott Solutions

    Anderson Scott Solutions
    Anderson Scott Solutions Knighton, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Service Administrator

    Knighton, Powys

    Up to £24,000 per annum

    Summary


    My well established, National client is looking for a Service Advisor who provides excellent customer service and has a passion for doing a good job.

    Based at our Knighton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

    Responsibilities


    • Work in progress control for workshop.
    • Deal with customer needs face-to-face and over the phone with a professional and friendly approach.
    • MOT and service scheduling
    • Updating customers with vehicle progress
    • Clarify for the customer and workshop the basis for repair – Retail | Warranty |Contract.
    • Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
    • Inform customer of outstanding campaigns and arrange for work to be completed.
    * maximise service and parts profitability using professional sales techniques.


    • Sell additional products, services and repair works in a professional manner.
    • Maximise customer awareness of all available retailer services.
    • Loading workshop schedule to maximise workshop capacity utilisation.
    Knowledge, Skills & Experience


    • Excellent customer service skills
    • Proven organisational skills.
    • Proven administrative skills Excellent interpersonal, verbal & written communication skills.
    • Ability to work as a part of a team.
    • Able to work on own initiative and under pressure.
    • Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)
    • Knowledge of the automotive industry and of the Autoline computer system would be desirable.
    To apply for this position please contact Sarah Dyehouse at Anderson Scott Solutions


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    If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system.

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