Customer Service Advisor - Hinckley, United Kingdom - The Portfolio Group

The Portfolio Group Hinckley, United Kingdom

3 days ago

Full time

Description

Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.

we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'.

We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.

As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns.

You will deliver world class care exceeding clients' experctations by providing fast client focused solutions.
Day-to-Day Responsibilities as an

Customer Service Advisor:

Contacting clients to welcome them to the business and booking their initial appointments with consultantsMaintenance of client profile including additional sites, changes in employee information where appropriate.

Receiving client and consultant telephone calls and resolving queries and service issuesEnsuring all new business is accurately added to the spreadsheet and called within 1 hour of receivingEnsuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.

Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the TeamA "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.

Ability to work in a fast paced environment.
Strong time management skills. Benefits25 Holidays + Bank HolidaysDay off on your BirthdayPerkBox DiscountsSocial Events Throughout YearContributory Pension SchemePrivate Health Insurance after 5 years P(phone number removed)LSR7INDHIN

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