Jobs

    Technical Customer Support Coordinator - West Yorkshire, United Kingdom - Leodis Stairlifts

    Leodis Stairlifts
    Leodis Stairlifts West Yorkshire, United Kingdom

    2 weeks ago

    Default job background
    Description


    At Leodis Stairlifts, we have an exciting opening for an experienced Technical Customer Support Coordinator to play a crucial role in the efficient operation of our office and the delivery of excellent customer service.

    To benefit from up to £35k a year, great company events, 25 days holiday plus Bank Holidays, and a rewarding work environment apply todayTechnical Customer Support CoordinatorLeeds, LS27 7FEFull time, permanent£30,000 - £35,000 per annum DoEExcellent benefits

    Please Note:
    Applicants must be authorised to work in the UKLeodis Stairlifts have been supplying and installing Stairlifts throughout the North of England for over 30 years and, to support our continued growth, we are looking to appoint an experienced Technical Customer Support Coordinator

    About the role:

    Your responsibilities will include providing exceptional technical assistance and support to our customers, allocating and scheduling engineers' jobs, updating our Job Watch CRM system, processing card payments, and assisting with general office tasksKey responsibilities include:Handling incoming calls courteously and providing technical support to resolve any issues in a prompt and professional manner, escalating complex issues to the appropriate team or departments when necessary.

    Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and complete satisfaction.
    Allocating and scheduling engineers for maintenance, and repairing jobs based on customer requests and availability.

    Keeping accurate records of customer conversations and job assignments, as well as updating details of actions youve taken on our Job Watch system.

    Process card payments accurately and securely, following company policies as well as maintaining the confidentiality of customers' payment information.

    Developing a deep understanding of the stairlift products and services offered by the company to provide accurate and helpful information to customers.

    Assisting with general office duties and contribute to a positive work environment.


    The Ideal Candidate:

    We're looking for an experienced individual who has:Excellent verbal and written communication and organisation skills with a real focus on attention to detail.

    Exceptional customer service skills, including patience, empathy, the ability to handle disgruntled customers professionally as well as the ability to identify and resolve technical issues efficiently.

    Demonstrable geographical knowledge of towns and cities within the north of England.
    Ability to work in a busy environment, multitasking effectively.
    Proven experience in a technical support role, preferably in a customer-focused environment.
    Ability to maintain confidentiality and handle sensitive customer information with integrity.


    Benefits:

    Attractive salary of £30,000 - £35,000 per annum DoEContributory company pension scheme25 days annual holiday (pro rata) + Bank HolidaysCompany eventsFree onsite parkingRewarding work environmentIf this sounds good to you, dont hesitate to apply and become part of this dynamic teamHow to apply for the role:If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

    You must be authorised to work in the UK. No agencies please.

    Other suitable skills and experience include Technical Support, Customer Support, Customer Service, Client Care, Technical Support Coordinator, Customer Support Specialist, Technical Assistance Coordinator, Support Operations Specialist, Customer Care Coordinator, Service Coordinator, Technical Customer Service Coordinator, Customer Solutions Coordinator, Technical Helpdesk Coordinator, Customer Service Technical Coordinator.

    ADZN1_UKTJ
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