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Kingston upon Hull

    Adviser Manager - Hull, East Yorkshire, United Kingdom - Standguide

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    Description

    Contract type:
    Permanent

    Full Time (37.You will collaborate closely with the Engagement Manager, manage team performance, productivity and wellbeing, address escalated complaints, maintain key partnerships, and report on performance indicators. Periodic performance management meetings with all staff and development appraisals
    Manage local funder partnerships and attend specific meetings, events as invited and as proactively arranged to ensure the relationships is effective
    Prepare and deliver presentations at partner, stakeholder, and community events
    Monitor the quality of customer service in our delivery and resolve escalated complaints.

    Level 2 English and Maths as a minimum
    A minimum of 2 A-Levels or an equivalent Level 3 Diploma
    Experience of working in a fast-paced performance target driven environment
    Experience of people management including supporting, mentoring, and coaching and developing an individual
    Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.

    Overseas equivalent qualifications will be accepted.

    CPD - Broad range of internal training to enhance your knowledge and skills
    ~ Comprehensive Manager & Leader training programme - internal
    ~ Generous pension scheme, with the option to opt out
    ~ Company health plan subject to successful completion of probation period
    ~25 days annual leave + 8 bank holidays
    ~5-10 sick day per year paid.

    Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers.

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