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Gillingham

    Asset Management Coordinator - Gillingham, Kent, United Kingdom - Mears Group

    Mears Group
    Mears Group Gillingham, Kent, United Kingdom

    4 weeks ago

    Default job background
    Description
    Customer Success Co-ordinator page is loaded Customer Success Co-ordinator

    Apply locations Gillingham time type Full time posted on Posted Yesterday job requisition id REQ Annual salary: up to £29,800.

    00 Customer Success Co-ordinator
    Full Time Permanent.
    Salary up to £29,800 per annum, plus, company car allowance.
    5 hours per week Monday – Friday
    We are the largest provider of repairs and maintenance, and regeneration services across the UK.

    Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

    We're looking for a full time Customer Success Co-ordinator to support our Medway contract to deliver an exceptional customer service and give something back to our communities through social value activities
    To manage all customer feedback and insight on the contract, including customer complaint resolution, in line with the Group approach and policy
    To act as contract champion and coordinate all social value activities.
    To represent Customer at the contract SMT and attend client core group meetings
    Conduct contract review to ensure KPI's are being met, compliance against agreed policies & procedures & support continuous improvement
    To deliver MAPD training across the contract
    To maintain strong relationships with the client, local community and related associations, governing bodies and third parties
    To support all local bid and mobilisation opportunities
    To deliver Group Customer induction to all colleagues on the contract
    Ensure all customer related policy, process and procedures are fully embedded and adhered to across the contract
    Attend all Customer Success team meetings and forums
    Full UK Driving licence
    Ideally have experience of working in social housing
    25 days annual leave plus bank holidays
    ~ Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
    ~ Staff perks with Mears Rewards - discounts of up to 10% off weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
    ~ Family friendly policies
    ~ Company vehicle, Fuel Card and Uniform

    Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

    At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve.

    We do this by improving homes, improving communities and improving lives. Our Values - Customers / Innovation / Teamwork / Responsibility
    #
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