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    Customer Operations Intern - London, United Kingdom - Fuse Energy

    Fuse Energy
    Fuse Energy London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Fuse is looking for an Operations Intern to join the team in the exciting world of renewable energy at our London office in Canary Wharf.

    This 6 month paid internship offers an exceptional opportunity for ambitious individuals to gain valuable experience in a fast moving environment. You'll gain an insight into the operations of a high-performance startup, exposure to some of the key operators who were behind Revolut, and gain a real working knowledge of how Fuse systems work for customers.

    We're highly motivated, well-credentialed, and backed by the best - so we expect the best. Your role with us will involve acting as a bridge between our customers and operations team, making sure that our services run smoothly and our customers are always happy. We're looking for London-based candidates available immediately.

    Responsibilities

    • Responding and escalating customer queries and issues in a timely manner.
    • Updating and managing customer accounts.
    • Acting as a middle point of contact between our customers and our operations, engineering, product teams.
    • Work with the team on improving customer satisfaction.
    • Performing data entry and analysis for tracking purposes.

    Requirements

    • Possess excellent verbal and written communication skills.
    • Strong collaborating skills and the ability to work well in a team environment.
    • A flexible and adaptable approach.
    • Great attention to detail.
    • Strong sense of initiative and the ability to work independently.
    • Comfortable with working across various software applications.
    • Programming and SQL experience is a plus, but not necessary.
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