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    Customer Service Manager - United Kingdom - Experian Health

    Experian Health
    Experian Health United Kingdom

    4 weeks ago

    Default job background
    Description
    Customer Service Executive - 12 month secondment
    Full-time
    Fixed Term


    Role Type:
    Hybrid


    Department:
    Customer Service


    Schedule:
    Full Time Discover the Unexpected Experian is the world's leading global information services company.

    We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.

    For more than 125 years, we've helped economies and communities flourish – and we're not done.

    We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.


    F/EB10 Location:

    SJP/Hybrid Hiring Manager:

    Mandy Morrison We have a fantastic opportunity to join Experian as a Customer Service Executive on a 12 month fixed term contract within the Marketing Services Client Operations team.

    This is a hybrid role, which is based in Nottingham SJP, with the capacity to work from home.

    This is a full-time opportunity for someone looking to demonstrate their skills in supporting business clients with their products, applications, services, and data.

    As a Client Support Analyst, you will be responsible for gaining an understanding of Marketing Services offerings and working towards becoming a subject matter expert.

    onboarding, query resolution, issue resolution, account administration, process documentation, offboarding, and everything else in between.

    This is a fantastic opportunity to start your career within Experian and Marketing Services, as it opens pathways for career development in Product Management, Project Management, Business Development and Sales.

    We're looking for someone who has a genuine interest in all aspects of client support, especially if you have previous SME experience.

    Involvement in the development and creation of helpful content; including writingknowledgebasearticles, FAQs, how-to guides and other support documentation.

    Basically, anything that can help clients find answers, resolve issues, and use the Marketing Services products, in the most effective way.

    Everyone has different experience, and so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above.

    DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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