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    Sales Business Operations Manager - Oldham, Greater Manchester, United Kingdom - Resideo Technologies Inc.

    Resideo Technologies Inc.
    Resideo Technologies Inc. Oldham, Greater Manchester, United Kingdom

    5 days ago

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    Description

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience.

    Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively.

    The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

    The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

    Coach, develop and support the Sales Operations team to deliver exceptional customer service against targeted KPI's
    Manage hiring, training, and mentoring of employees to ensure a positive experience.

    Structure the team to align with the specific service requirements of the Key Accounts and Desk based account teams, through close collaboration with the other supervisors.

    Facilitate and execute inter-company and export orders, plus provide first line web support.
    Lead employees to exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment.
    Lead ongoing professional development for the team

    Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.

    Perform Periodic Performance Reviews and Annual Compensation Planning
    Drive Salesforce effectiveness
    Attend ADI Sales Management Team and customer meetings as required
    Direct customers to the correct teams for technical support & account queries
    Support new business onboarding and revenue generation
    Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
    Process customer orders and quotes in SAP to specific SLA's and customer requirement
    Proven sales/operations/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
    PC literate with a good working knowledge of Microsoft 365 and Excel, excellent knowledge of SAP and Sales Force (desirable)
    Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues and identify creative solutions
    Strong commercial acumen and ability to work in a fast-moving environment
    Willingness to find and adapt new ways of working, to enhance the customer experience and alleviate the sales teams of administrative tasks
    Ability to support and drive marketing initiatives and contribute to new opportunities to build sales and profit.

    Attention to detail:
    correct transposing of data is vital in this department
    Strong SAP or similar ERP experience
    Competitive salary package with market leading commission
    Hybrid working environment
    Opportunity to progress within a global business
    #LI-HYBRID
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