Jobs

    IT Technical Team Lead - Manchester, United Kingdom - First Central Services

    First Central Services
    First Central Services Manchester, United Kingdom

    1 week ago

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    Description

    Haywards Heath or Manchester Salary:
    Between £45,000 to £60,000 - Depending on experience Department: Customer & Operations
    We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed.

    Then how about joining us as a Personal Injury Claims Technical Lead in either our Haywards Heath, West Sussex or Salford Quays, Manchester office.

    You will act as a Subject Matter Expert in our Personal Injury team to identify, research, and deliver technical claims initiatives and enhancements keeping updated with industry changes and to ensure we drive continuous improvement during the customers claim journey.

    Other important tasks are to support our PI Manager in handling audits and general reporting to identify key issues and trends implementing new creative ideas and processes.

    At times you will be attending seminars and conferences to keep your own market knowledge up to date, and to ensure technical training needs are analysed and delivered for our P ersonal Injury colleagues.

    Hybrid working available to include 1 day a week in the office and 4 days from home depending on business requirements and after passing a probational period.

    This is a Monday to Friday role 9am to 5pm joining a valuable and busy team in our business.
    Keep up to date with industry developments and technologies and implement, where agreed, those that may support improved efficiencies, claims journey and overall indemnity spend, in relation to all personal injury claims
    Play a part in interpreting legislative and regulatory changes, assessing the wider impact on business procedures and assist in designing solutions to ensure compliance with externally driven timeframes
    Understand market trends in relation to personal injury claims, sharing information, strategies, procedures, and processes accordingly
    Work alongside external suppliers and service providers to ensure all aspects of personal injury claims are handled efficiently and effectively
    Act as Subject Matter Expert (SME) to support and deliver new/existing projects and initiatives which will ensure the teams are proactive in the management of claims handling approaches
    Act as lead in implementing agreed claims handling and KYO strategies within personal injury claims to ensure indemnity spend is controlled and managed within forecast budget and inflation
    Ensure that all change is appropriately identified, captured, and embedded within the PI Claims team, including SLAs, monitoring and controls
    Working alongside the PI Claims Manager identify any changes required to procedures, handling strategies and process maps
    Effectively lead problem solving activities using First Central methodology and monitor dept performance.
    Working alongside the leadership team, Senior technical handlers and Sustain agent on process improvement and procedures
    Lead small projects within the team, ensuring stakeholders are appropriately included and deliverables and milestones are met

    Carry out targeted 'deep dive' claims handling audits to identify issues uncovered during the audit process and work with Operational management to put in place actions to address.

    Work with Insight team on understanding MI, attend Performance Monthly Insight meetings

    Analyse all personal Injury claims MI reporting in liaison with Claims Insight function identify key trends, areas for improvement and recommend changes to achieve the improvements.

    Highlight to the PI Claims Manager any issues observed in other areas of the business that may affect the department

    Ownership of maintaining department risk registers (as applicable), providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and Attestations.

    Ensure that PI Claims handlers are aware of their responsibility to identify and report risks
    Conduct regular training needs analysis and identify areas of training improvement in conjunction with senior technical handlers (Level 3 and Level 4 handlers)
    Ensure that suitable technical training is delivered and as appropriate, liaise with the Learning & Development team on none technical training including Inductions
    Work closely with the IT development team to document any system requirements as agreed with business teams.
    Ensure appropriate stakeholders are involved in the definition, acceptance testing and use of the new system and/or process
    Ensure that all department philosophies are always adhered to including the requirement that all PI claims / files are reserved accurately and promptly within our reserving philosophy
    To adhere to and consider all regulatory requirements including Data Protection Act, Anti Money Laundering and Anti Bribery Principals
    Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
    Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times, including compliance with the Senior Managers Certification Regime (SMCR) Conduct Rules
    Strong practical experience in handling and managing all aspects of personal injury claims ideally up at £100k as a minimum
    Desirable to have held a senior / lead technical handling role previously within motor claims
    Detailed understanding of the end to end Motor claims journey and associated processes
    Good understanding of claims cost management and containment
    Expert knowledge of all aspects of motor claims management
    Competent IT and software skills
    We're happy to discuss flexible working during the recruitment process.

    As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

    Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
    Flexible Bank Holidays
    Eight flexible bank holidays; Electric Car Scheme
    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
    Flexible Working
    We're flexible; most roles let you mix office and home working.
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