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    Customer Success Manager - Glasgow, United Kingdom - Org3D

    Org3D
    Org3D Glasgow, United Kingdom

    5 days ago

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    Description

    Customer Success Manager - Remote - UK & Ireland

    Join one of the fastest growing companies in the legal tech space

    We're looking for a strategic customer success manager to join an AI powered legal tech startup.

    The role:

    • Work with up to 25, key mid-market and enterprise accounts.
    • Track customer outcomes with regular client meetings.
    • Drive QBR's, focused on Data Insights and Adoption.
    • Be responsible for renewals and upselling.

    Your experience:

    • 3-5 years in a CSM role working in a SaaS company.
    • Experience working with a 15-25 enterprise and mid-market accounts.
    • Highly motivated, honest, naturally curious.
    • You pick up the phone No waiting for email responses, you genuinely build a relationship with your clients and have the hunger to solve problems fast.
    • Experience with Salesforce, JIRA, Zendesk or other account management and CS software
    • Have worked in a geographically distributed team

    Why Apply?

    • Join a company that has huge plans to grow and give you the autonomy you deserve.
    • Share options
    • Company reset days + 20 days PTO.
    • Lot's of wellbeing and development programs - they invest in you
    • Health + Life Insurance


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