-
IT Helpdesk Support
1 day ago
Four Seasons London, United KingdomThis is a great opportunity for someone looking to start their career as an IT Tech support, Ideally, you will have studied IT and have Months · of experience. You will get the chance to work with a designer well-known fashion brand - Hybrid and flexible working · Role: Junior IT ...
-
Helpdesk / Contract Support
2 weeks ago
Battersea Academy for Skills & Employment London, United Kingdom**HELPDESK / CONTRACT SUPPORT** · **CBRE Global Workplace Solutions** is a leading global provider of integrated facilities and corporate real estate management. · We are recruiting a Helpdesk / Contract Support to join the team located in our Battersea Power Station Development ...
-
Contract Support\helpdesk
2 weeks ago
Resourcing Group London, United KingdomHi, · Title · - Contract Support / Helpdesk · Start date · - 04/03/2024 · Timings · - 8am - 5pm · Pay Rate · - £15.39PH PAYE · Location · - Science Museum, South Kensington... SW7 · **Job Description**: · - Maternity Cover, Previous experience ideal · This role will form part of ...
-
Helpdesk & Contract Support
2 weeks ago
CBRE London, United KingdomPosted- 20-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Company ProfileCBRE is the global leader in real estate services and ...
-
IT Helpdesk Support Assistant
3 weeks ago
Taylor Rose MW London, United KingdomOur hardworking IT team are looking for a new addition to assist the company with ensuring our systems and IT requirements are met. · Helpdesk Support Assistants act as the first line of service to assist employees within Taylor Rose TTKW with any issues they may face using the o ...
-
Helpdesk Support Specialist
3 weeks ago
Escalent London, United Kingdom**Who We Are** · Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world's leading brands. We accelerate growth b ...
-
Helpdesk Support Apprentice
2 weeks ago
Just IT Apprenticeships London, United KingdomA Playing a key role within the Support Team, as a Technical Analyst Apprentice you will be responsible for the customer facing side of the Technical team. As a point of contact, you will provide support to our clients and keep them informed of the progress of their issue. Full t ...
-
Helpdesk / Contract Support
1 day ago
Fawkes & Reece London, United Kingdom**Location**: City of London · **Salary**: £28K- £32K per Year · **Contract**: Permanent · **Type**: Full Time · **Reference**: HF-HD_ · **Posted**: June 29, 2023 · Helpdesk Administrator · Based in Central London · £28-32k · **The main purposes of the Helpdesk / Contract Suppor ...
-
Helpdesk, Support and Training Coordinator
1 week ago
WaterAid London, United KingdomJob description · **Helpdesk, Support and Training Coordinator** · **Contract**: 18 Months Fixed Term Contract, Full Time · **Salary**: £37,130 - £38,986 with excellent benefits. · **Location**: London, UK · **About WaterAid**: · Want to use your skills in managing helpdesk syste ...
-
2nd Line Helpdesk Support
1 week ago
Artemis Recruitment Consultants Ltd London, United KingdomFinancial Services · London · 26/04/2023 · Type of Position: 2nd Line Helpdesk Support - London · Pay: £35k - £40k · **2nd Line Helpdesk Support - London**: · - to-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activiti ...
-
2nd Line Helpdesk Support
2 days ago
Artemis Recruitment Consultants Ltd London, United Kingdomto-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activities. · The department provides support from 07:30 to 18:00 Monday-Friday on a rota basis. Flexibility will also be required on occasion - for example, weekend wor ...
-
1st Line Helpdesk Support Engineer
3 weeks ago
Deerfoot IT Resources Ltd London, United KingdomDeerfoot IT Recruitment has an excellent opportunity for a dedicated and collaborative 1st Line Helpdesk Support Engineer to join our client's welcoming and inclusive team. This full-time support engineering role is based in London and offers a salary of£25,000 per annum and exce ...
-
Helpdesk / Technical Support Executive
2 days ago
Aeguana London, United Kingdom**Quality Assurance Analyst (VendLive)** · **Summary** · We are looking for a methodical, detail-oriented, extremely organised Quality Assurance Analyst to join our brilliant team. · **About the Company** · Aeguana is an award-winning automated retail technology (think vending) a ...
-
IT Application Helpdesk Technical Support
1 week ago
Dupen Ltd (Dupen Recruitment) City of London, United KingdomThe position is 100% remote. · The role and checklist: · >Strong 1st line or 2nd line broad-based IT service desk support · >Networking skills - TCP/IP, DNS, DHCP · >Good Windows 10 support · >Windows Server exposure · >Exposure to cloud techs such as: Azure, AWS, Google Cloud · ...
-
Product Support Helpdesk Team Lead
2 days ago
Reed & Mackay London, United KingdomLondon, 8th March · **REPORTING TO: GLOBAL HEAD OF PRODUCT SUPPORT** · **ROLE SUMMARY**: · The Product Support Helpdesk Team Lead role will play a crucial role in leading a team of technical experts who are focussed on supporting our staff and customers using our proprietary tech ...
-
eFinancialCareers London, United KingdomSWIFT Application Support Analyst Engineer (SWIFT SME 1st 2nd Line Support Helpdesk Trading Trade Commodities Commodity Contract Front Office Finance Financial Services Banking Settlements Technology Technical Software) required by our financial servicesclient in London. · You MU ...
-
IT Helpdesk support
1 week ago
Pursuit Recruitment Ltd London, United Kingdom £27,000 - £32,000Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation · Fully Remote · Salary – £27,000 – £32,000 · Start Date – ASAP · PLEASE NOTE THE HOURS AR ...
-
eFinancialCareers London, United KingdomSWIFT Application Support Analyst Engineer (SWIFT SME 1st 2nd Line Support Helpdesk Trading Trade Commodities Commodity Contract Front Office Finance Financial Services Banking Settlements Technology Technical Software) required by our financial servicesclient in London. · You MU ...
-
IT Helpdesk Support
2 weeks ago
Music Concierge London, United Kingdom1 st Line Technical Support Service Desk (Mandarin Speaking) · Permanent · Music Concierge Worldwide · Location: Hybrid, would suit someone based in or around Hertfordshire · Music Concierge is a best-in-class global music agency specialising in enhancing brand identity throu ...
-
IT Helpdesk Support
2 weeks ago
Music Concierge London, United Kingdom1st Line Technical Support Service Desk (Mandarin Speaking) · Permanent · Music Concierge Worldwide · Location: Hybrid, would suit someone based in or around Hertfordshire · Music Concierge is a best-in-class global music agency specialising in enhancing brand identity throug ...
IT Helpdesk support - London, United Kingdom - Pursuit Executive Recruitment Ltd
Description
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisationLocation - Fully Remote
Salary - £27,000 - £32,000
Start Date - ASAP
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests.
The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction.
The Role:
Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission.
Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes.
Provides timely updates to the customer, coworkers, and management on the status of outstanding issues.Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues.
Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development.
Contribute, review and maintain knowledge base content on an ongoing basis.
Understand the customer's configuration, context and practicesAbout you:
Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position
Minimum of 2 years experience working in a technical support environment
Minimum of 2 years in a customer service environment
Ability to take ownership of complex issues/assignments and follow through to completion
Demonstrates aptitude to prioritise and handle multiple issues simultaneously
Effective oral and written communication skills
Strong attention to detail and accuracy
Ability to work independently in a fast-paced technical environment
Team playerCompetencies:
Microsoft Operating Systems
Microsoft Office Suite
Internet and networking technologies
Zendesk
Jira
Exposure to Project Management theory and/or practice (desirable but not essential)
Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity.
If you would also like to discuss this role in more detail, please contact the Pursuit Office on (phone number removed)