- Delivering excellent customer service when responding to customer enquiries and complaints
- Logging and tracking customer engagement through Customer Relationship Management System (MS Dynamics)
- Assisting with gathering information and drafting official correspondence including:
- Parliamentary questions
- Ministerial enquiries
- National Highways Enquiries
- FOIs
- Supporting with scheme communications material e.g. resident letters, posters, website updates
- Assisting with the completion and updating of stakeholder Liaison Procedures
- Being accountable for the tracking of customer commitments and liaising with business to ensure they are delivered.
- Monthly Reporting and ad hoc reporting as and when required.
- Excellent writing skills, telephone manner and attention to detail
- Customer Service experience
- Intermediate IT skills. Training will be provided on Customer Relationship Management System
- Good interpersonal skills
- Networking and relationship building skills
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Service Advisor
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Group 1 Automotive UK Dartford, United Kingdom**Service Advisor** · Our Volkswagen Dealership in Dartford is looking to recruit a new Service Advisor. · About the position: · You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor posit ...
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Service Advisor
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Auto Skills UK Dartford, United KingdomSERVICE ADVISOR · Basic Salary -£28,000 Per annum · OTE - £35,000 Per annum · Working Hours - Monday to Friday 8am till 6pm. Saturdays on a rota 8am till 1pm. · Location -Dartford. · Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is ...
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Service Advisor
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Auto Skills UK Dartford, United Kingdom**SERVICE ADVISOR** · **Basic Salary - £25,000 - £27,000 + Bonus** · **Working Hours - Mon - Fri 08:00 - 18:00 & Every Other Saturday 08:30 - 13:00** · **Location - Dartford** · Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is alwa ...
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Service Advisor
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Service Advisor
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WeRecruit Auto Dartford, United Kingdom**Motor Trade Service Advisor required for Commercial Vehicle Dealership in Dartford** · **Monday - Friday 44.5 hours per week + 1 in 3 Saturday mornings, 8.00am pm** · **Salary, depending on experience, in the region of £24-29,500 + performance-related bonus** · As a Service Adv ...
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Service Advisor
4 days ago
Group 1 Automotive UK Dartford, United Kingdom**Group**_1 _**Automotive** · **Service Advisor** · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer is yes to the above then we want to hear from you Our Volkswagen D ...
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Service Advisor
1 week ago
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Service Advisor
2 days ago
Wilmoths Dartford, United KingdomAs a Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have ...
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Service Advisor
1 week ago
Wilmoths Dartford, United KingdomAs a Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have ...
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Service Advisor
1 week ago
Scania Purfleet, United Kingdom**Service Advisor** · **Salary starting from £29,000 plus excellent benefits package** · **Working Hours: Rotating shift pattern. Monday - Friday 06:00 - 15:00 | 08:00 - 17:00 | 10:00 - 19:00 and 1 in 3 Saturdays 07:00 - 12** · Do you take pride in delivering excellent customer s ...
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Service Advisor
1 day ago
Octane Recruitment Swanley, United KingdomService Advisor Vacancy - Swanley · **Salary**: Up to £30,000 basic + Bonus · Hours: Monday - Friday, 8am - 6pm, Saturdays on a rota · Ref: OC13771 · We have a new vacancy for a Service Advisor for my client's main dealership in Swanley. Excellent opportunity for a Service Adviso ...
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Senior Service Advisor
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Pembrook Resourcing Dartford, United Kingdom**Dartford | £28, ,000.00 Per Annum**: · Senior Service Advisor · Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership. · The ideal Senior Service Advisor: · Previous experience in a ...
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Trainee Service Advisor
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Group 1 Automotive UK Dartford, United Kingdom**Group**_1 _**Automotive** · **Trainee Service Advisor** · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer is yes to the above then we want to hear from you Our Volk ...
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Customer Service Advisor
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Dunelm Dartford, United KingdomExcited for a new opportunity? **Dunelm **are recruiting for a **Full Time Customer Service Advisor** for our **Home Delivery Network** transport office in Dartford · As this is based in a transport office the environment is busy and fun with lots of opportunities to be involved ...
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Customer Service Advisor
1 week ago
Insight Select Ltd Dartford, United Kingdom**Customer Service Advisor** · **9 months contract** · **£22,000 - £26,000 (Pro Rata)** · **Dartford/Hybrid** · My client, a leader in their field, are looking to recruit a Customer Service Advisor on a 9-month contract to join a bubbly team. · My client, are known in the market ...
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Customer Service Advisor
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Trainee Service Advisor
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Autocentre Service Advisor
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Customer Service Advisor
4 minutes ago
Adecco UK Dartford, United KingdomWe are looking for a Temporary Customer Service Advisor to cover a Maternity cover for 6 to 9 months. Based in the Crayford, Dartford area in Kent. Working for a Company who supply to the Construction Industry. · Monday to Thursday 8.30am to 5pm and Friday is 8.30am to 3pm · Work ...
Customer Service Advisor - Dartford, United Kingdom - Egis Road Operation Uk Ltd
Description
The M25 is one of our Flagship projects in the UK It is the most used part of the UK Strategic Road Network with it seeing over 200,000 vehicles per day and it's a critical infrastructure asset for personal and goods vehicles into and around our capital. The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly.
We've formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract and we are looking for a Customer Service Advisor who will be responsible for providing an exceptional customer experience by responding to customer enquiries and complaints, and assisting with scheme communications materials for works happening across the M25 network.
Key responsibilities:
Diversity & Inclusion:
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one's contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.