Jobs
>
Liverpool

    Customer Operations Team Leader - Liverpool, United Kingdom - Allied Milling and Baking

    Allied Milling and Baking
    Allied Milling and Baking Liverpool, United Kingdom

    1 day ago

    Default job background
    Full time
    Description

    Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.

    Overview of role

    Location : Liverpool

    Play an essential role in driving outstanding levels of customer satisfaction through various.
    channels to ensure all Customer orders are processed in a timely manner within our service level.
    agreements, all whilst adhering to regulatory requirements.

    The Customer Services department is open 364 days of the year and is a 7-day operation.

    Key Accountabilities

  • Manage all aspects of operational and people management in a fast-paced environment.
  • Ensure all staff are measured consistently within performance benchmarking.
  • Build a culture of two-way communication by having regular catch ups with your team to keep them informed and focus on development.
  • Train, develop and mentor your team, ensuring detailed action plans are documented and your team are held accountable.
  • Manage day-to-day line activities and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
  • Support the Operations Manager to highlight risks and drive areas for improvement and deliver positive change and business efficiencies.

    • The Right Person

  • Experience within a senior customer service role with multi-site exposure and experience of distribution networks.
  • Be able to interpret data from a variety of sources and provide sound analysis and recommendation.
  • Able to make quick decisions using the information available and communicate effectively.
  • Experience of working within multi-skilled and cross functional teams to deliver an efficient and high standard of service.

    • Our defining value is to 'Be The Best We Can Be'. The behaviours we believe help us do this and are key to our success are: Aim High, I Do What I Say, Work Together and Everybody Matters.

    We are committed to equal treatment and opportunities for all our people, and believe in building a diverse and inclusive organisation that represents our communities and generates the best outcomes for consumers, customers and stakeholders.

  • SSP

    Team Leader

    15 hours ago

    SSP Liverpool, United Kingdom

    **Team Leader** Team Leader at M&S - Liverpool Lime Street Station** · Everyone regardless of age starts on **£10.41 **per hour. · An additional** £1.50 per hour** for shifts worked between midnight and 6am · As Team Leader you will be working: · - morning shifts starting at **5: ...

  • Barburrito

    Team Leader

    4 days ago

    Barburrito Liverpool, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • Vision Glasgow

    Team Leader

    3 days ago

    Vision Glasgow Liverpool, United Kingdom

    **Team Leader** · **Vision Glasgow** is looking for an experienced **Team Leader** to join our team in Liverpool. · - A proven track record of leadership in food production and a team of at least 3 people. · - Experience in the food service industry. · - Strong knowledge of food ...

  • PAD London

    Team Leader

    15 hours ago

    PAD London Liverpool, United Kingdom

    We are seeking an experienced and motivated Team Leader to join our team. As a Team Leader, you will be responsible for managing a group of employees and ensuring that they are working efficiently and effectively towards achieving our company's goals. You will also be responsible ...

  • University of Liverpool

    Team Leader

    15 hours ago

    University of Liverpool Liverpool, United Kingdom

    Are you experienced in Catering, with experience in front of house services and events? Are you looking for a new challenge? Would you like to join our Catering Team? · We are looking for a Team Leader to work as the face of our catering operation at The Guild of Students. · You ...

  • Leisure United

    Team Leader

    1 day ago

    Leisure United Liverpool, United Kingdom

    Join Us · We are looking to make a big signing at Leisure United Heron Eccles · We are Leisure United: a charitable trust operating football and fitness hubs right across the UK and we are bringing communities together to make them fitter, healthier, and happier - it's all part o ...

  • Raven

    Team Leader

    3 days ago

    Raven Liverpool, United Kingdom

    **About Us**: · At Raven, we're on a mission to look after our customer the best way as possible. We're looking for a dynamic and dedicated Team Leader to guide our team in achieving this mission. · **Responsibilities**: · - **Team Management**: Lead, mentor, and inspire a high-p ...

  • Pinnacle Group

    Team Leader

    15 hours ago

    Pinnacle Group Liverpool, United Kingdom

    **Team Leader **(3424)****: · **Overview**: · **Ref**: · 3424 · **Salary**: · £28,000 - £28,000/annum · **Location**: · - United Kingdom - England - North West England - Merseyside - Liverpool · **Contract Type**: · Contract · **Posted**: · 06 February 2024 · Pinnacle Group provi ...

  • Bosch Group

    Team Leader

    1 day ago

    Bosch Group Liverpool, United Kingdom

    Company Description · Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have ...

  • Keoghs

    Team Leader

    1 day ago

    Keoghs Liverpool, United Kingdom

    Keoghs are seeking a Team Leader to join their Pre-lit Motor Team The team leader will be responsible for all day to day operational requirements of the Pre-lit Motor Team, including client enquiries & MI. · **Key Accountabilities** · - Duties may include but are not limited to: ...

  • Liverpool University Hospitals NHS Foundation Trust

    Team Leader

    1 day ago

    Liverpool University Hospitals NHS Foundation Trust Liverpool, United Kingdom

    An exciting opportunity has arisen for a Team Leader to join our busy Emergency Department Admin Team. · The post holder will be responsible as part of a team for providing and overseeing a dedicated and comprehensive clerical and reception service for the Emergency Department. T ...

  • Saint Jude Care Home

    Team Leader

    2 days ago

    Saint Jude Care Home Liverpool, United Kingdom

    'Self motivated individual required for the role of Senior Health Care Assistant to lead a team of Care Assistants in a 22 bed residential home for the elderly. Arrange hospital appointments, liaise with outside agencies and family members concerning all aspects of Service User's ...

  • Raven

    Team Leader

    1 day ago

    Raven Liverpool, United Kingdom

    **Team Leader** · **Reports to**: · **Location**: Liverpool · **Job Summary**: · **Essential Functions**: · - Ensure customers are treated with kindness, respect, and compassion while trying to provide an excellent experience for every guest. · - Ensure that all employees are per ...

  • Ministry of Justice

    Team Leader

    4 days ago

    Ministry of Justice Liverpool, United Kingdom

    **Team Leader - North West Warrant of Control Centre ** · **£25,827 - £27,170** · **Liverpool**: · New recruits to the Civil Service joining MoJ are expected to join at the band minimum. · **This is a general job description covering the likely scope of work of the post **holder. ...

  • YMCA Liverpool

    Team Leader

    3 days ago

    YMCA Liverpool Liverpool, United Kingdom

    **Responsible to**: · Service Manager · **Responsible for**: · Supervision of staff agreed with the Service Manager and the post holder will also carry a small caseload of residents. · **Hours of Work**: · 37.5 hours a week - The post holder will be mainly working Monday to Frida ...

  • HM Courts and Tribunals Service

    Team Leader

    4 days ago

    HM Courts and Tribunals Service Liverpool, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £25,827 - £27,170**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - Flexible working, Full-time, Job share, Part-time**Number of jobs ava ...

  • Mersey Care NHS Foundation Trust

    Team Leader

    4 days ago

    Mersey Care NHS Foundation Trust Liverpool, United Kingdom

    Monitor and work with the team to ensure that service user risk is managed appropriately and that risk management plans are of a high quality. To direct and supervise all staff in order to ensure delivery of a high standard of care to service users. To take the lead in setting st ...

  • Shelter

    Team Leader

    2 days ago

    Shelter Anfield, United Kingdom

    **Permanent Contract** · - Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a · - **Team Leader** and you could soon be playing an important role at the heart of our Merseyside Hub.**About S ...

  • Wirral University Teaching Hospital NHS Foundation Trust

    Team Leader

    4 days ago

    Wirral University Teaching Hospital NHS Foundation Trust Birkenhead, United Kingdom

    Vacancies have arisen within the Continuing Care Service. The service offers home care/community support to children with complex medical needs. · We are looking to recruit enthusiastic team leaders to join the Continuing Care Team. · The Continuing Care Team provides specialist ...

  • The Coffee House

    Team Leader

    4 days ago

    The Coffee House Wirral, United Kingdom

    **Role: Team Leader** · **Rate of Pay: up to £11.47** · **Contract available: Permanent, Minimum 30 hours per week** · **About us** · The Coffee House is proud to announce an exciting new position as a Team Leader in our coffee shop, based in Birkenhead. The store provides a fun, ...