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    Customer Care Coordinator - Warrington, Cheshire, United Kingdom - Hamlyn Jones Ltd

    Hamlyn Jones Ltd
    Hamlyn Jones Ltd Warrington, Cheshire, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team.

    You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%.

    They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission

    Role & Responsibilities

    • Be the first point of contact to deal with customer queries in a professional and timely manner
    • Manage the defects systems to ensure issues are correctly recorded and maintained
    • Where required co-ordinate diaries for the Customer Service Operatives
    • Where required carry out general administrative duties relevant to the Customer Service team
    • Process visit reports following internal home visits entering the information onto Focus
    • Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings
    • Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
    • Good understanding of product on new developments
    • Provide management information to senior management team
    • Escalate any issues or risks to the appropriate person
    • Familiarise and hold a good understanding of required policies and procedures
    • Plan the allocation of own work and that of Customer Service Technicians / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
    Your customers
    • Home Purchases
    • Subcontractors
    Experience
    • IT Literate
    • Ability to work in a fast-paced environment, staying calm and keeping control
    • Excellent written and verbal communication skills – engaging with customers, suppliers, partners
    • Full understanding of NHBC regulations & Tolerances
    • Up to date experience in a similar role (Medium or Large Housebuilder)
    If you would like further information then please apply or contact Danny at Hamlyn Jones

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