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    junior community manager - London, United Kingdom - THE GAME

    THE GAME
    THE GAME London, United Kingdom

    1 week ago

    Default job background
    CDI
    Description

    JOIN US

    We're seeking a dynamic Junior Community Manager to join a thriving social agency. You'll closely collaborate with the Community Agents & Community Management team to oversee our client's social media platforms and their unique communities.
    Your responsibilities encompass the full community management life-cycle – from embracing the channels' tone of voice, to recognising & reviewing sentiments as well as tagging comments.
    If you thrive in a fast-paced environment, are passionate about automotive, and are excited about being the first point of contact for unique communities, this role is for you.

    WHAT YOU DO

    • Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions.
    • Embrace the brand channels' tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time.
    • Monitor the community and swiftly address any crisis with appropriate measures.
    • Enforce community guidelines and ensure compliance with established rules.
    • Provide community support by addressing inquiries related to products, services, and customer service.
    • Review, tag, and sentiment all user comments via a Social Media Management tool.
    • Perform quality assurance on the channels.
    • Support in providing social media reporting, presentations, and campaign preparations.
    • Support on community account management and on client management.

    WHO YOU ARE

    • You love everything digital and are always up-to-date with the latest trends.
    • Interested in Automotive.
    • Experienced in using common social media tools and platforms.
    • Excellent English verbal and written communication skills.
    • Ability to interpret website traffic and online customer engagement metrics.
    • Attention to detail and ability to multitask.
    • Flexible to work 40 hours per week in rotating shift pattern, including weekend.
    • German language skills are a great plus

    WHAT TO EXPECT

    • Exposure to senior global clients.
    • Working in an international and supradisciplinary team with top talents from different fields.
    • A brand-new centrally located office with plenty of creative space to think, take meetings, and collaborate.
    • Plenty of opportunities to create big ideas, for big projects, with big impact.
    • Flexibility to work remotely - whether from home, the north pole or somewhere warmer. We encourage warmer.
    • Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment and most importantly - a great coffee machine).
    • Treat yourself with loads of perks and offers through Perkbox.
    • Consider yourself well cared for through Income Protection and Life Assurance, as well as 25 days holiday excluding BH and your birthday off.
    • A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It's the 21st century.


    THE GAME is the creative agency customized for BMW – harmonizing company and brand messages across campaigning, social media, PR and experiential platforms.

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